Resident Complaints » Phoenix Mountain Post Acute

Health Inspection on November 9, 2018 ^[1]

1. Pattern: Immediate jeopardy to the resident health or safety

   • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected 2018-12-24)

2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2019-02-14)
   • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected 2019-02-14)

3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting. (Corrected 2018-12-24)
   • Respond appropriately to all alleged violations. (Corrected 2019-02-14)

4. Pattern: No actual harm with potential for minimal harm

   • Keep residents' personal and medical records private and confidential. (Corrected 2018-12-24)
   • Let each resident or the resident's legal representative access or purchase copies of all the resident's records. (Corrected 2018-12-24)