1 Star User Review
Extremely disappointed in the care my mother received in Colonial Vista Rehab Center in Wenatchee, Wa. My mother got a urinary tract infection while there. I asked them to recheck her as she was still having symptoms after completing medication. They refused. Mom finally ended up being treated again after she started calling out in pain 2 weeks later. The day before she left the hospital to go to Colonial Vista she was alert and could transfer to the commode with one person. She went down hill fast after going to Colonial Vista. She slid out of a w/c twice and once out of bed within the first 2 days. She began sleeping all the time. After several weeks in which she was starting to improve the Social worker decided she needed to leave as she was not progressing as fast at they would like. The Social worker refused to advocate for my mom as I was sure her weakened state was due to her Urinary tract infection which lasted much longer than it should have. My mother ended up being billed for 10 days as Social Worker decided she should go to a nursing home and that she wasn't going to get better. So Physical Therapy stopped and I had to frantically find another place for her. The Social Worker put forth little effort to assist me in finding a place for my mom. Received a bill for almost $5,000 for the 10 days she had to stay after being cut off of insurance coverage. I can see why the Social worker was in no hurry to assist me in finding her a new place. Now that my mom has been in new facility she has improved greatly. She is alert, happy, and continues to improve. She has set a goal to be able to go shoe shopping next month. I will be filing a complaint with the state as I tried to speak with management at Colonial Vista 3 times about my concerns. No one responded. I am giving a one star rating as the staff that assisted mom with her activities of daily living were great and mom formed a bond with several of them.