Review of Mountain View Rehabilitation and Care Center

1 Star User Review

Feb 3rd 2014,Arrived with husband via ambulance after 4 days post op complete hip and socket replacement, 4th surgery due to horrific MVA. Was placed in a room with no outside phone line, and no cellphone reception. I am disabled so main way to keep in touch with hubby via phone. No dinner served, finally brought him a tuna sandwich about 7pm. Nurses' aide very rough and attempted to remove his surgical dressing with NO GLOVES ON. I stopped her. I went to use bathroom in patient room, filthy dirty, dust and dirt in sink and floating on toilet surface, garbage can overflowing and spilled on floor. Was told housekeeper gone for day, cleaning equip. locked up for night! Tried to get him moved, unable to coord. that till next morning. Our HMO paid their one day bill but made us pay for 2nd ambulance to a great place, Bethany at Silver Lake. I highly recommend that facility. 5 star treatment all the way. No bill ever sent by Mountain View for our $45 co-pay till I rec'd first letter dated Dec 14, 2014 advising payment was past due!!! Ridiculous! They won't waive that charge, even given the obvious patient health violations found. Operating manager, is NEVER avail. I've left him 4 phone messages, he's either on vacation, not in yet, or this p.m. on a conference call. There are good faith issues here, it's not the $45 that bothers me. How can any facility treat a patient like this post-op??