4 Star User Review
My 87 year old mother has been in the care of Consulate/Williamsburg two separate times for rehabilitation and we have been very pleased with the facility, staff and the results.
Her first stay was in 2010 for over ninety days due to age-related changes in drug metabolism which resulted in muscular atrophy. The staff treated her with respect, professionalism and concern. The various Therapy departments at Consulate are excellent and produced positive results. Management and staff were very attentive and always addressed any concerns or general questions that my mother or anyone in the family had. The physician on staff was excellent. Mother received baths 3-4 times a week and assistance changing clothes twice a day. They assisted her to the restroom in a reasonable amount of time after being paged.
Her second stay was in 2012 for 7 weeks for complications resulting from hypercapnia, elevated levels of carbon dioxide in the blood. In addition to muscle atrophy, she began to display intermittent dementia symptoms. They welcomed her at the door like a returning friend. Throughout her stay, she would mention how well she was treated and how devoted the staff was to her well-being and rehabilitation.
If I had to give one suggestive criticism, it would be the food; sometimes Mom would be so disappointed with the taste and quality that she wouldn’t eat at all. This is an area that needs improvement.
Unfortunately, at the time of this writing, my mother has been in the hospital for two weeks with pneumonia, atrial fibrillation, just to mention a few problems. She is totally bedridden and very ill. We had contacted management at Consulate to tell them that they may see us in the near future. To our surprise and delight, the Director of Admissions visited my Mother in the hospital as a friendly visit and gesture of concern. That sort of attention is hard to come by these days.
While no facility is perfect and Consulate has room for improvement, I feel that my mother is in excellent care while there. I would recommend their rehabilitation services without hesitation.