1 Star User Review
This facility by far is the worse in the area, along with it's sister facility in Fairfax. Since not being owned by Inova the quality of care standards in addition to the standards of behavior by staff is deplorable. The Administrator Zoey is rude and arrogant and the staff turn over tells a lot about this company. They are moving to a new facility soon but the bottom line is if you put lipstick on a pig it's still a pig. Until they deal with the standards of care and staff it doesn't matter where they move it's still going to be horrible. My mom sat in her own waste for hours I had to come and change her. The call bells are always going off and the nurses walk past and ignore them. I had to help a man who had fallen and was screaming but no one wanted to help him. My mother was getting unauthorized services and charges on her bill and they did nothing about it. The one black lady in the business office who was trying to help me figure it out and actually returned my calls was there one day then gone they next. These people need to get it together and start restructuring from the top on down. DO NOT SEND YOUR LOVED ONES HERE IF YOU TRULY LOVE THEM. On the other hand if you are not that fond of them then this is the place to be!!