1 Star User Review
I bought the sales pitch and fell for the curb appeal, but made the greatest error in entrusting Coronado at Stone Oak to assist in caring for my father. Care is exactly the opposite of what was received. Upon being admitted, my requests began for a wheelchair so that I could take my father down the hall to the cafeteria or outside to get fresh air. After three days of repeatedly asking for that wheelchair, I was confronted by a nursing assistant who complained of having her break interrupted in order to assist me. She was ugly, rude, and unprofessional. A bath was almost as hard to come-by. My requests that someone assist my father in bathing began on a Wednesday. He was not bathed until Friday. Despite his inability to walk, meals were placed at the front of the room beyond his reach. He ate when family members were there to ensure that the tray table was placed within his reach. I could go on and on. I think the greatest insult, though, was when my father passed. We got the call early in the morning and rushed over. We were saying our good-byes when their billing agent, Alma, came into the room - completely unannounced and without even knocking- with her clipboard to discuss my payment. My calls to the executive director have not been returned.