2 Star User Review
The business office and front desk are polite when you are speaking with them face-to-face but they don't do anything they claim they will do. Besides numerous mail screwups and requests to fix it, it gets worse each time. And each time I complain they are so nice and friendly and indicate they will fix the problem. Only they don't, they make it worse. They've returned mail to the retirement home my dad came from and they promised not to do that anymore - I got the invitation to the Thanksgiving dinner 2 weeks after Thanksgiving. Now they changed my address to Dad's address where he lived BEFORE he went to the retirement home. I keep giving them all the information Medicaid requests but at this point, several months later, I'm sure none of those papers made it to the State either.
Dad has been pushed by staff, they did research that complaint and the guy is not on Dad's hall. He hates the food. He hates the way they treat him in the evening and at night. The environment isn't the best but they are trying and for that I am grateful.
The only good thing is that medically, they are taking care of him and he is doing much better - so much better he wants to escape. Dad is quite lucid and not afraid to speak his mind about things. I'm grateful they are taking care of him but I'm also glad that for now, I can check on him to make sure he is ok.