2 Star User Review
Do not believe that Buckner's affiliation with the Baptist Church affects their business decisions in any way; they are "non-profit" in name only. Many promises are made by their PR person that are not fulfilled by their caregivers and administration. If you are promised something, do not assume that it will be done, follow up and make sure. It would be best to stay with your loved one for the first day (and night) or two, until they get their bearings. Buckner does not employ enough CNAs to truely care for their residents; this is because they value the bottom line ($$) over caring for vulnerable individuals. They say they don't use restraints to control the residents, but they DO use chemical restraints; that IS use of restraints. It's just too bad if use of mind-altering drugs are contraindicated in a resident (e.g. someone with dementia), they will use them anyway. If your loved one just needs time, care and understanding, be assured that they will be hurried, disrespected and drugged. Woe to those who need assistance using the toilet; they will wait and wait. Now that the food is prepared in another building, the quality is noticeably worse, colder and fewer options. Some of the CNAs are real gems, but many are not.