2 Star User Review
My experience with the Cottages is a result of a family member being a resident. I have concluded that the first shift is staffed , for the most part, with caring and experiened personel. The second and third shifts leave a lot to be desired. I do not feel that most of them have any compassion or desire to actually work. The problem is that there are few, if any, visitors coming in after 8:00 PM and the staff has to open the door to let them enter. That gives them the "heads up" to correct any bad behavior before anyone enters.
My suggestion would be that the shift supervisors visit all the Cottages on a regular unannounced basis!