2 Star User Review
Would not recommend this facility to anyone. Although the occupational and physical therapy staff are experienced, professional, and friendly; the CNA's are rude, uncaring, and very unprofessional at this facility. I have caught CNA's using patient room phones when the patients were in recreation or therapy; and I have also experienced them carrying on in the halls unprofessionally when visiting patients. The elderly wait too long at this facility for assistance when called and there is no communication being departments as it concerns patient information. The laundry service is TERRIBLE! The worst is how the business office tricks you into paying more than required up front. This is a facility who cares about profit and NOT about patients. If I had to do it over again, my Mother would have never been in this facility…not even short term.
Replies to This Review
My grandmother was is the facilty for rehab and I disagree with you totally. Everyone in the building was great to my grandmother and our family when we visited. I WOULD place my grandmother there long term if it ever comes to it. I would like to thank everyone at West Hills for their "GREAT" care. Continue with the GREAT care!