5 Star User Review
Genesis Bridgeville Rehabilitation and Care Center is excellent in so many ways.
The facility is a safe, healthy, pleasant home for my family member, who is a current full-time long-term care permanent resident there.
The most outstanding feature of this facility is the competent and loving care provided by all the staff, everyone from the medical nursing staff and nursing assistant staff who bear the most responsibility for the resident’s physical and mental health, all the way to the non-medical staff who provide important services such as showering and bathing, meal services, laundry services, room cleaning and building maintenance.
The staff is competent, respectful and compassionate to the residents. Also, they answer all family member questions with patience and reassurance. I’ve spent a lot of time there visiting my loved one, and I’ve seen the staff in action. When I’ve talked to the staff, many of them have expressed how they grow very fond of the residents they care for, many of the staff express that they attempt to treat the residents like their own family members, and that overall the staff and residents of Genesis Rehab feel like a family to each other. In my observation, these words and intentions are demonstrated daily by their actions.
Keep in mind, if you’re visiting there, some of the residents get regularly confused and will repeatedly say things such as “I need to go to the bathroom” after the staff has just taken them to the bathroom, or “I didn’t get my dinner” when the staff has observed that the resident did receive and eat their dinner, or the resident will say to any passing visitor “Help me.”
The staff knows all the behaviors of all the residents, and therefore sometimes they must say to the resident “You already went to the bathroom” or “You did eat your dinner”. The staff is never short-tempered but being busy they might not stop their work to take a long time to soothe or convince a resident who is not able to be soothed or convinced. So, if you observe the staff giving a brief answer or going on with their work, don’t mistake that as ignoring the resident or not caring about the resident.
The residents receive a shower and shampoo twice per week, and on the other five days the residents receive a “sink bath” or “bed bath” and the staff helps them clean up without a full shower. They put a clean outfit on each resident every day. My family member always looks clean, fresh and well-dressed every time I visit.
You may be surprised to know that the food at Genesis Rehab is DELICIOUS. My loved one generally eats all her food at every meal. My family members have tasted everything she’s been served, and the quality is so good that we would be satisfied to eat the same meal ourselves! In addition to any food requirements or restrictions, the Nutrition and Meals Department and staff have a system in place to provide alternate food choices for residents who don’t want the food on the menu that day.
Genesis prepares meals in whatever consistency the resident requires: normal food preparation, or “soft” food preparation, or “pureed” food preparation. For residents who require assistance with feeding, the staff sits with the resident to feed them and assure they are getting nutrition. If meal staff observe that a resident is consistently not eating, they report the information to the staff member who handles resident nutrition.
The Community Life Activities staff provides a ton of social activities, exercise activities, art and music activities, mental stimulation activities, church worship activities, so many activities!!!! The activities range from interesting mental activities for residents who have no dementia nor mental challenges, as well as simpler activities that can be attended by residents who have less mental acuity or more dementia. The staff goes around and “gathers up” the residents who want to participate and makes sure that the residents get to the activities room (usually that’s the large Rose Room).
When family members visit, they can choose to meet in the resident’s room, or in the large Rose Room (which is beautiful), one of the smaller visiting rooms near the resident bedrooms, in the front lobby sitting area, in the Bistro Restaurant are, etc. In warm weather, there are several outside sitting areas, and the front porch is a popular gathering place.
The Laundry Department does every resident’s laundry, and they do an excellent job to wash and dry the resident’s laundry and return the laundry to the resident’s room. The resident or family member must be certain to write the resident’s name on all clothing items.
My loved one does not need to see the Genesis doctor frequently, because her main challenges are reduced vision, reduced hearing and dementia but no serious physical illness requiring treatment. My understanding is the residents who require treatment for physical illnesses such as diabetes, heart disease, stroke symptoms, etc. are seen by and cared for by the doctor as often as needed. The doctors are not at the facility full-time, they are doctors who have their own medical practices at local offices or hospitals, and they visit Genesis Bridgeville Rehab as needed.
The Physical Therapy, Occupational Therapy and Speech Therapy (sometimes for eating, chewing and swallowing purposes as well as speech rehab after stroke or whatever) are all excellent. My loved one received excellent therapy during her short-term rehabilitation following a hospital surgery, as well as excellent therapy after she became a full-time long-term care resident.
It’s my understanding that therapy during short-term rehab is generally paid for by the patient’s health insurance coverage. Therapy for full-time long-term care permanent residents may or may not be covered by health insurance, depending on necessity vs. optional. Non-necessary optional therapy may require private pay from the resident or resident’s family. My loved one’s necessary physical therapy during short-term rehab was paid by her insurance company. For the optional physical therapy during her long-term care, she paid for that therapy as private pay.
The Social Services staff are excellent, always available to answer family questions, and they get to know the residents individually.
The Business Office is very helpful and competent, and especially essential to assist the resident and / or family members to submit applications and paperwork for Medicaid medical assistance.
The Facilities Maintenance staff does an excellent job to keep the facility clean, safe and repaired. There are no unpleasant smells at the facility, the building is very fresh-looking and fresh-smelling.
The Admissions staff does an excellent job of explaining the facility and providing tours to prospective residents and / or their families who are considering Genesis Bridgeville Rehab as a home for their loved one.
I hope my review has helped to educate you, and provide some peace of mind that Genesis Bridgeville Rehabilitation and Care Center provides compassionate, quality care to individuals who makes a decision to live there for short-term rehabilitation or full-time long-term care permanent residence.