1 Star User Review
I would never recommend Heartland. We were so very disappointed in my mothers care. Don't be fooled by the pretty wallpaper and lovely furniture in the lobby. She was subject to falling constantly because staff failed to respond to calls in the night by her roommate alerting them to my mother's walking about. They often waited 20 minutes for someone to come. For the month that she was at Heartland , we were never communicated with and when we finally demanded to speak to someone, approx. 3+ weeks into her stay , we were told they were sorry that we were "overlooked" . When we finally were spoken to, we were told that they guessed that mom would be there for at least another month and maybe two. The following week , we were told that she had to be out of Heartland in one week. Extremely poor communication. $440 /day and the care was poor, food unedible, and unprofessional level of communication. I am sorry and feel guilty for putting my mother through this experience.