2 Star User Review
I was happy when I first spoke to someone in the administration at Kindred about putting my Mom in there. The facility was clean, cleaner than most I had seen. She would be close to me so that I could get to her ASAP. I was however disappointed about being given the wrong paperwork to fill out for Medicaid, and the lack of communication between employees from one department to the next. All copies of my Mom's identification and medical cards were taken upon my first vist and NONE of that information was communicated to other staff members involved in Mom's care such as the financial department that sends the bills out or the staff in the Alzheimer's unit.
I was also dispointed that it took 4 days before they helped my Mom brush her teeth. She has Alzheimer's. I had to make a stink about her personal hygene to get something done for her. I ask the administrative personel what I needed to bring for Mom and was told they would provide her toiletries. When I confronted the staff in her unit about her hygene, they told me I had to provide her toiletries. Being new at this nursing home care business I was getting misinformed or two different messages almost every question I ask. I would have thought the the nursing home would have had some kind of orientaion type thing or at the very least a memo for the staff involved regarding a new resident that would have helped everyone.
Now that she has been in there for two months things have gotten better. She is always clean and feed.
I was also disapointed about the facility itself where the Alzheimer residents reside. They have no access to the outside unless we (the family members) takes them out doors. The facility my Mom is in has a very nice court yard that she can not get to on her own. I understand that in the winter this isn't possible, but during nice weather it would be nice if she could sit outside on her own as long as she is able.
We attended a "Care Conference" and it was helpful. We could voice our concerns about her care and visa versa. We will attend everyone, every three months. It is very helpful.