2 Star User Review
My dear friend and traveling companion of 30 years was transferred to Springbrook after a hospitalization. She suffered from terminal cancer but I and the family felt that a try at rehab would be better than Hospice. It was immediately recognized that the facility was understaffed with minimally trained nursing assistants. Patient calls for assistance were left unanswered for periods of half an hour or more. The rehab staff was good and the patient began to make some progress. While the bed was being changed by a negligent, poorly trained nursing assistant, the patient was allowed to roll out of the bed on to the floor, resulting in emergency transfer to the emergency room. After a brief stay at the hospital, she was transferred to Hospice, where she died a week later. Springbrook did not cause her death, but the sub-standard care she received made her final days much worse for her and her friends and family. I could not recommend this facility.