1 Star User Review
I would give this facility a negative star rating if possible. My experience: The nursing staff seemed completely unaware and uninterested in resident's needs. Nurses and aides did not interact with resident enough, or review medical history enough, to know resident was in pain constantly and needed all pain meds doctor made available. I should have checked chart constantly for proper meds ordered, amount ordered, amount given. Personal needs were barely met. Bathroom assistance was needed…unsatisfactory…long wait times, many times left to sit in soaked clothing for hours. Management would appear concerned, but apparently had no real concern for resident. Large bruises reported…totally dismissed by management. Repeated reports to management were either dismissed or given lip service and no real change. Even though you are told you can call in any time, after the receptionist leaves (generally 8:00 pm) the phone rolls over to the floor phones. They rarely answer. I was "tipped off" that they have caller ID, and they just don't answer if they don't want to…they're busy with the residents if questioned. Management repeatedly "will check into it"…no changes. To get in after hours, you must ring the doorbell and wait for someone to let you in. I would suggest some late evening visits! Instructions to call if there were ANY problems or concerns with the resident, 24/7, were not followed, on more than one occasion. Facilities are old, so rooms and bathrooms are small, making it difficult to maneuver around the room, especially if the resident is in a wheelchair.
Replies to This Review
Good for you. Mt. Carmel has hidden their problems for years. Time to clean up this place
My mother was in this facility for almost 10 months. She was in a lot of pain most of the time she lived there. Although there were some minor things that we had concerns about, the staff and management were always happy to meet with us and help discuss our problems. During the last few weeks of my mother's life, I cannot tell you nice everyone was to our family and how they did everything in their power to keep my mother comfortable. This is an older facility, but it is kept clean and always decorated for holidays. There are always activities to attend, and everyone that works with these seniors are friendly and try very hard to give the residents some joy in their daily lives.
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This comment has no validity or basis of truth or fact regarding the facility. The doors are locked for security reasons after 8pm and families are welcome at anytime, including all night if desired. The facility has had very few complaints filed and any of those investigated by the State of Missouri were found to be unsubstantiated. This facility has an excellent reputation, and if any of the things listed were true there would be a host of other problems evident, and there are not. It is unfortunate that people use a format such as this to vent their guilt over placing a loved one in a nursing home or revenge at being dismissed by the nursing home