1 Star User Review
I am writing a review of North Capitol Nursing and rehab. On 8/28/2015 I needed to place my mother in a place for two weeks, I used this place the cost was $2500 for two weeks which I paid out of pocket, and she came home 9/11/2015 they lost all her clothes as well as shoes she left barefooted, they made no effort to find her clothes,they over charge and add other things to the bills but the real problem came in the mail in November with a bill in the amount of$454.48, it says coinsurance copay which I find odd but my main concern is the specialty equipment, I wrote them a letter asking what this was, their reply was to send the same bill, plus they waited more then a month to send these made up bills, the day she was released they told me I owed a additional $275 which I paid so how can you wait a month and a half and send another bill. my mother has alzheimers and takes a blood pressure pill nothing else, she is 80 years old and has no other medical issues and would still be doing everything except her memory no longer allows that. they charged her insurance for wheelchair therapy, she does not use one as well as several other things and I feel if you charged her insurance for all these other things, this charge of $454.48 is untrue and they are over billing clients, if her insurance did not pay it why should I. they kept her medicines that were paid for by her insurance, they kept her clothes and asked me to sign a inventory sheet in October,which should have been taken upon entry, plus they lost her clothes on admission and were not found until a week later, new clothes which I had bought and several hats,so now someone is walking around with my moms name on them I learned to write names on the front of clothes as well as the inside, the care is terrible, the memory cottage has all patients together and the patients roam in and out of the other patients room,stealing their items and my fear was the terrible things that could happen, they are short staffed and need more help, the staff is over worked, I was there two to three times a day and never seen them give any one therapy, unless you call the hokey pokey therapy, I worried about my mom the whole time she was there, I would not want any one in this place they do not deserve more then a one star rating and that would only be for they kept the place clean, they also kept her toiletries which were new and did not return them either.I will do better research next time.