Review of West Suburban Nursing & Rehab Center

1 Star User Review

I have been in this facility several times when one of my relations was in there care. THIS PLACE SHOULD BE CLOSED DOWN , it is dirty, smells bad, rooms are a joke with holes in the walls, bathrooms that have tile missing on the floor where eurine collects and smells, the majoity of the staff are from the Philippines and cannot speak or understand english, residents set in there eurine or poo waiting for a CNA to help them, they are totally understaffed they need nurses who quit because of having to take care of up to 18 or 20 patients, this is a joke the same with the CNA;S . I have spoken with there customer rep. about the problems and was told the Director Chris C. will not listen to any problems like they will go away, he cuts you off when you try to bring this to his attention, he is afraid of his job, as there is a big turnover in directors, also maintenance is lacking in all the residents rooms, they need to take a walk true each floor or dept. the outside of the building looks the same as it gives you the impression when you drive up that it is dirty inside. I would call medicare and the state to make a visit to them but not to notify them so they can see the condition of this place. It should be shut down.