1 Star User Review
My mother was placed at Heritage Healthcare from 2/15 to 2/24 by Grady Memorial Hospital without my consent. I was out of town when they notified me. When I returned I went to visit her. The first thing I noticed is the ill-conceived 'parking lot'. It is very difficult to maneuver safely. The next issue is the fact anyone can walk in and out of the facility - their sign-in appears to be completely voluntary. No one stops you for anything. The facility smelled of urine. I walked around until I found my mother's room. She was laying on a small twin bed with no other furniture available to her. There was a wooden closet made of plywood with broken hinges and her belongings were in a trash bag on the floor. I resolved to get her out of the facility. By Wednesday, they called to let me know she had fallen. They found her on the floor and knew nothing else. When I went to visit her Sunday I knew something was terribly wrong. They said everything was fine. I had them call an ambulance. My mother's temperature was 90 degrees, her blood pressure so low the paramedics couldn't measure it, she had pneumonia, sepsis, and was so severely dehydrated that she was in acute renal failure. All of this developed in the week she was at Heritage and no one knew. They were not monitoring her basic vitals as they told me they were after her SECOND unexplained fall. It is 3/12 and she is still in the hospital. When I went to pick up her things and informed them she would never be returning, they asked me for another chance. You have got to be kidding….