5 Star User Review
I have been an inpatient at Health Center of Windermere ("HCW") for rehabilitation for my total knee replacement. I must give 5 stars to HCW in every category. This facility and its staff have gone above and beyond the call of duty in every regard and deserve recognition. I have been treated with the utmost respect, compassion, care, treatment, and professionalism that I could ever imagine. I would name every one to give each individual the recognition they deserve, but space will not permit, so I will name a specific few that I came to know and who are most definitely noteworthy to name here: Admissions: Daniel and Ross; Nursing: Natasha; Physical Therapy: Annie; and CPN: Ophelia. But like I stated previously, all staff at HCW are noteworthy.
Generally speaking, the food was plentiful and very good. I was in a private room which was well worth it. I felt spoiled, and the difference paid is well worth the price. Regardless, I am sure that a semi-private room is just fine for most individuals, just from talking with other patients. I didn't even feel like I was in a nursing home; it was more like a 5 star hotel. When I would push the nurse button, there was almost an instant response. My room and the facility is very clean. I had all of the assistance I needed with bathing or using the restroom, had my bed changed daily, my room was cleaned daily, I received pain medication when I asked for it without having to wait, I received personalized meals, my water was changed regularly, my doggies even were permitted. My family, doggies and I would go outside and relax in the beautiful courtyard, and that alone is wonderful therapy. I was asked routinely if everything was okay or if I needed anything. I could not want for more. It is actually difficult to leave HCW. I will miss everyone, and never forget the care, compassion, and outstanding treatment I received while there. I recommend this facility to everyone, either short or long term. Thank you Health Center of Windermere for being there for me when I needed you and for taking such wonderful care of me in my time of need.
Replies to This Review
I strongly disagree with statements you made in your review. I gave Health Center of Windermere 5 stars because they do deserve it. There were absolutely no bugs and there was always electricity, and there was always someone there to tend to me immediately when I called for someone from my room….. just wanted to set the record and the facts straight!!!!
I'm sorry to say that I didn't have the same experiance…what a hell hole this place way…just a money making maching at the expense of the residents. Terrible food, poor service and at times no electricity and you need the lights on so the bugs won't scatter across the patient room floor.
Sure wish had done my research before going to this so called "Health Care" facility…