2 Star User Review
17-18 hrs in my mother was mugged for her religious gold items and a diamond ring. All Staff denied that she was admitted with them.The girl who saw her in the hospital Eve or Evie swore on Jesus Christ that when she saw her in the hospital she had absolutely no jewelry on, bonafide eyewitness proof she wasn't admitted to Regents with it! Right? Case solved! Not only that but that meant West Side Regional was the place of the crime! Just FYI this Evie works with West Side Regional to get new recruits ( just to let you know she threw your ass under the bus real fast) ( deter and deny mode from the beginning), never lets get to the bottom of this attitude, and this quickly faded to just ignore it! Yet low and behold my Moms inventory records showed she was admitted with them! I told her (Evie) I was going to have to make a police report, her reply" Do what ya Gadda Do" The sentence rang of utter street, and poor education My mom was admitted at 9pm in the evening and was bed bound(and barely coherent) up until I arrived the next day at 3pm.Subtract the non visiting hours from the total time and you will get my point later on. The roommate heard the jewelry conversation( between someone who said she didn't need all those chains on let's take some of them off) and was able to tell me how many(exact number) chains my mom had on(from hearing this conversation) but was afraid of reprisal. Her testimony(the roommate) was discredited due to Chemo brain( interesting how Chemo brain knew the exact number of chains as I haven't and will not disclose that to even this post) How many people came and went into that room with my mother never leaving should be pretty easy right? Nope.. this was very challenging to this institute. I have to give them credit if you're thinking my mother wasn't robbed. The ring and chain that wasn't made of gold remained on her body till I removed them after discovering the expensive items were GONE!. Very poor communication skills. Counselors don't know what the doctors are doing the head nurse or floor knows nothing.Unsupervised residents outisde You wait just like the paying residents.At times the feeling you get is this place it is free , and be grateful you get any attention at all ! So lets add poor attitude to the list. I have excellent cognition, and good hearing. I had a hard time understanding the workers with the heavy accents.Imagine being a senior in distress with limited hearing and communications fall to nil, and are nonexistent. I find getting answers to questions never asked is a great practice at this place. ie. What antibiotic was my mother on? Response oh she is done with that( this is so common it goes from amusing to annoying real fast). So active listening skills are lacking.Are all the staff terrible monsters?..absolutely not… but what the good few added did in no way make up for what this place lacks! The police report was filed , and I am filing complaints with the state and the local ombudsman. It is fairly clean , and I doubt they would physically harm anyone(intentionally, refer to my communication statement), this to me is bare minimum and standards should just be higher. I asked a few employees how they like it there, most common response " I am here for the paycheck. This is a BIG problem as this specific industry is a bit more of a challenging job than others. The intelligent decent staff clearly saw the same flaws and added information that this placed lacked, and many things could be corrected with little to no effort. So bonafide proof that background checks and interviews do not a safe place make! Oh for those of you who have a columbo moment and make a guess 'well it could have been a visitor" My mothers knuckles are extremely inflamed just removing the ring alone should have proved problematic. Also remember the person had no problem with the roommate hearing the conversation so this person was very comfortable. Could it have been a visitor well yeah if you believe "if my aunt had balls she could be my uncle".