1 Star User Review
If you or your loved one is having a "simple" procedure, ie. knee of hip replacement, then this is an ok place for a week. If you need more re-hab after a hospital stay or fall, then I would recommend you look around. Or hire someone to be with the patient as an advocate until they are up and around. My loved one could not do much for himself when he arrived and I feel he received very poor care and help. The staff seems to be short handed at most times. Every day my loved one would be humbled and humiliated…a new shift, nurse ect, would expect things of him that he could not do. I wonder if they ever read his chart!! Things would be left out of his reach (call light, bed raiser)or things would be left on that needed to come off (breathing mask). for nearly an hour. It seemed like for most of the staff, while he was in the most incapacited state, they wanted nothing to do with him. As he got stronger and could move around more on his own, he was treated better.
The physical therapy was outstanding, the staff there was patient and worked with him.
I can't say that all of the nursing staff was bad, but enough to make me feel like myself or another family member had to stay with him almost constantly to be sure he was comfortable and taken care of. I lost count of how many times we caught a mistake, or had to go seeking help.
It takes a special person to do the job these people have to do, and I just wish some of them would go find other employment…they were not meant to care for human beings.
Lets not even talk about the food!!! The same thing over and over again…and not very good. Most appeared pre-frozen and processed.
I hope this helps…I know this facility is rated high..which makes me afraid of what else is out there. Just be the best advocate you can be for your loved one. Don't be afraid to make waves, they deserve everything this place claims they offer.