1 Star User Review
My elderly mother spent 2 months at Boulder Manor/ Flatirons Rehab after fracturing her hip. The care provided in the Flatirons rehab varied from excellent to abysmal, and I believe the rating should reflect the worst. Some aids would hide to avoid providing help to patients, and it once took 45 minutes to answer the nurse call button (and only after 2 actual visits to the nurses' station). The staff could also be quite helpful and friendly at times, but the communication was almost non-existent. I was given 4 hours notice that they planned to move my mother, and this was halted only after my most vehement protests. When they did move her at a later date, they started an hour earlier than they told me, and when I arrived 30 minutes early I found my mother, who has advanced dementia, in the hall alone, confused and crying, being consoled by a volunteer. The communication among staff and patient's family is incredibly poor. My calls to staff (nurses, OT, business office) were rarely returned. "Care conferences" mostly consisted of telling me what care they planned to cancel, and how much they would charge me once my mother's medicare insurance ran out. I strongly urge readers to find other rehab facilities and nursing homes, even if it means a wait for a room to open.