1 Star User Review
My sister stayed at The Springs with the intention of being weaned off oxygen and getting physical rehab to help her walk again after a long bout of pneumonia. According to the tour and literature, the "care team" would meet with the patient to discuss her goals and prepare her to return to her own living environment. It never happened. After a week, they picked a seemingly random date for my sister's release, although they had not yet even attempted to wean her off the oxygen or prepare her for the few stairs she would have to maneuver once she got home. I appealed her discharge through Medicare, and my appeal was granted. However, from the date the facility had already determined she would be released, they provided her with no further physical rehab, and even put a woman with dementia--who clearly should not have been mixed in with the general population--in her room. When the case manager submitted a new date for my sister's release--just 2 days after the original date--I did not appeal, since the care she was receiving had clearly deteriorated from the moment of my first appeal.