User Submitted Reviews

Ballwin Ridge Health & Rehabilitation Ballwin, Missouri 63021

they stole my mail.Kept personal possessions they claimed they did not have .cussed me out when they had to do personal care for me.Had cookies on platters and had residents put them back after already touching them.workers took smoking breaks every 15 minutes.would not care for handicapped patients leaving them in bed all day.This place needs to be shut down and the workers should not be able to get another nursing home job elsewhere.They also gave me the wrong medication.

Lutheran Senior Services at Meramec Bluffs Ballwin, Missouri 63021

I wish they had a "zero" star rating. My mother is there right now. The "help" has been cruel, mean, drunk, and neglectful of her. She's in the REACH unit and very scared right now. Last night they wouldn't answer her calls to go to the bathroom because they are mad at her. There are a few precious workers there but the bad seem to outnumber the good ones at this point. Thanks for listening.

Bethesda Meadow Ballwin, Missouri 63021

I have to agree with the previous reviewer. We are having a very poor experience with the management. Most of the CNA's are wonderful but have not been trained fully (the younger ones). My parent's assigned charge nurse and the floor supervisor seem to think it is time for my parent to go because of his/her age and condition. Not very pro-active or empathic. Just worried about cost.

The experienced CNA's are for the most part very able and kind and the dietary dept. is super BUT it is like pulling teeth to get the proper medical care from the charge nurse and supervisor when your loved one gets ill. That is one of the times it really counts!

If you put your loved one here, be prepared to not feel secure and please visit as frequently as possible.

Ballwin Ridge Health & Rehabilitation Ballwin, Missouri 63021

Terrible!!! Theft from residents, threats when you report someone, administrators response is never "we will check it out and fix this", you get an ultimatum "Well, you can always leave if you don't like it here", home is never accountable for anything they do!

Bethesda Meadow Ballwin, Missouri 63021

The staff at this facility are, at best, untrained and unprepared. My mother had a heart attack at Bethesda Meadow and not only did the staff not recognize the signs, the nurse in the room acted like she didn't know what was going on (she was the head nurse) and had to be screamed at to call an ambulance. Then she did it as a non-emergency call for her which meant the ambulance would get there between 20-30 minutes. After that, my family called 911 ourselves and told them it was an emergency. The results were that my mother died right in front of me and my sisters. Do NOT send your loved one to these people…they are NOT real medical staff and are completely clueless on providing the simple care that anyone in the medical field should be well familiar with.

Lutheran Senior Services at Meramec Bluffs Ballwin, Missouri 63021

It looks nice from the outside but is worn and not kept that clean on the inside. My mom was on the rehab floor and her room was never cleaned (had been there for a week) until we inquired about it. Not good communication among staff. Did not have faith in the "med techs" at all as they got moms medication mixed up several times. RN's are not very available to patients and staff, and are always in the tiny little office looking at charts. I was treated very coldly by one of them when I had a question about my mom. Once my mom had to wait 2 hours for help going to the bathroom. Avoid this facility at all costs!!!

Lutheran Senior Services at Meramec Bluffs Ballwin, Missouri 63021

This care center is horrible. It is dirty. They never clean the rooms. The staff is covered in tattoos. They neglect the residents needs. You would be better off living on the streets. I would not trust them to take care of my dog!!!!!!!!

Lutheran Senior Services at Meramec Bluffs Ballwin, Missouri 63021

The care center is excellent. The staff truly care, and they always have something going on. Mom loves it.

West County Care Center Ballwin, Missouri 63021

1 Star out of 5. Not a good place for your love one.

Lutheran Senior Services at Meramec Bluffs Ballwin, Missouri 63021

Not much of an effort to talk with family more than once a month.

West County Care Center Ballwin, Missouri 63021

sucks

Lutheran Senior Services at Meramec Bluffs Ballwin, Missouri 63021

Poor internal communications between departments. Weekend nursing staff less than par.