User Submitted Reviews

Menorah House Boca Raton, Florida 33428

My brother-in-law was a resident. The staff was not truthful and the administration uncaring about him and his issues. All they cared about was money.

The medical staff was incompetent and refused to recommend specialists because of the cost. When he was transferred to the hospital (3 times), the hospital told us the medical care at Menorah was woefully lacking.

The only reason I rated this one star instead of zero is because zero wasn’t an option.

Do not choose this facility as I am confident you will be extremely unhappy.

Encore at Boca Raton Rehabilitation and Nursing Continuing Education Boca Raton, Florida 33433

The doctor at the hospital talked my mother into using this facility for recuperation from a broken hip. Unfortunately the only good thing here are the therapists. The staff is overworked and unresponsive. You'll never see the doctor or his surrogate, even if you try to set up an appointment. The food is pretty awful and you can wait a half hour for someone to help you to get to or from the bathroom.

Stratford Court of Boca Raton Boca Raton, Florida 33433

My mother was there for a month over the 2-17 holiday period. The therapists were great but the nursing staff was awful. You could never speak to the docutor of physicians assistant The aides all spoke with heavy accents and my mother who has a hearing problem could not understand them. They would speak Creole to each other around the patients which was very confusing to people with hearing problems.. There was little effort to make sure she understood anything that was going on. The food was mediocre at best. The aides would sometimes wait 15-20 minutes when she or her roomate would ring the buzzer and needed to go to the restroom. The place is understaffed and the staff they do have is not very good.

Boca Raton Rehabilitation Center Boca Raton, Florida 33486

I would rather do anther tour in Vietnam than return to this dump.

Willowbrooke Court at St Andrews Boca Raton, Florida 33433

I LOVE Willowbrooke Court of St Andrews. I have worked in Long Term Care since 1987 as an Occupational Therapist & therefore have been in & worked in over 50 ALF's & Nursing Homes in Florida. I researched several places & admitted my Dad there in April 2016. He received AWESOME care by ALL staff. The Charge Nurse, Carol was EXCELLENT! Carol would stop in daily to see me & give me a full report about my Dad. Carol always took the time to meet with me & to make sure my Dad was getting the best care possible. My Dad's daily nurse, Kathy LPN did above & beyond her job to meet my Dad's needs. She was always so loving to my Dad. My Dad adored her & her dog (Kathy brought in her dog with her to work & my Dad was a huge dog lover so he always loved seeing Edison, Kathy's dog.) I can't tell you how many times I cried at the facility (just seeing my sweet Dad declining due to his polycystic disease) & how Carol, Kathy, CNA's, Cafe Staff, SW, ADON & all the staff would come & give me a hug & comfort me. They truly are the BEST! The CNA were remarkable with their AMAZING hands on service they loving gave my Dad each day. My Dad at times could be very agitated & the CNA"s always treated him with love & respect. Prior to my Dad coming to Willowbrooke he had been living on 3-4 Ensures plus a 1/2 bowl of soup per day, At Willowbrooke he LOVED the food & ate every meal. During each meal he sat with other residents & staff & was completely engaged. Catherine in activities was AWESOME & got my Dad to participate in all activities. I was at the facility at least once a day, normally 2 times per day to see my Dad….I never smelled any type of order, the place was always cleaned & ALL residents were very well taken care of. If there was ever a call light on any CNA passing by would stop in to assist the resident. Residents were up & out of there rooms & engaged with staff &/or activities. The Staff is truly AMAZING! I HIGHLY HGIHLY recommend Willowbrooke. My Dad has since gone to be with The Lord. I love Willowbrooke so much even though my Dad had already passed away I made sure to go up during the State Survey so I could give an EXCELLENT report to State & share how awesome, loving & amazing Willowbrooke Staff is. If any of my loved ones every need a nursing home, without a doubt I would pick Willowbrooke Court at St. Andrews! Susie Dykema

Boca Raton Rehabilitation Center Boca Raton, Florida 33486

I have visited many nursing homes and this has to be the worst one I have ever experienced. The nursing staff is poorly trained and poorly managed, they did not have enough basic supplies like diapers, gauze etc. It takes about an hour for the call light to be answered and when they enter the room they come in with an attitude. The Director of Nursing does not address your concerns she seems overworked, lost and confused, everything I said she just kept on repeating it. On top of that they billing me for services I did not receive. Oh and make sure you check your medications thoroughly because several times i caught nurses dispensing the wrong pills. It is not safe, I would not recommend it at all.

Avante at Boca Raton, Inc. Boca Raton, Florida 33486

On the right track! The staff here are caring and respectful! They come to work with a passion and compassion towards caring for the residents of the building. I cannot thank them enough for what they do! By the way the food is actually very good, and the therapy staff is delightful. The facility may have had some negative reviews in the past, and has stumbled on certain surveys. These were system issues that have been fixed. On any given day any nursing center can have issues. But it is what they do with those issues and how they address them is the clue to responsive staff. Kudos Avante for your focus and commitment to your residents, your employees and striving to be a valued member of the healthcare community.

Encore at Boca Raton Rehabilitation and Nursing Continuing Education Boca Raton, Florida 33433

Not the same facility it was since the corporate takeover. Staff has been reduced and is overworked. Food is cold and poor quality and call bells are frequently ignored. There are better choices out there.

Avante at Boca Raton, Inc. Boca Raton, Florida 33486

We wish to say thank you to everyone at Avante at Boca- not only for the care but also the caring.

We appreciate all you did and just want to tell everyone Thank you

To all the aides in nurses in the middle of the night always ready to help, thank you.

We wish all the health and happiness to you all so you can continue the wonderful work you do.

Menorah House Boca Raton, Florida 33428

The first thing you will notice at Menorah House is the cleanliness of the place. Absolutely no odor . The residents are cared for like a loved one , like somebody special, workers talk with them with knowledge of there names and their likes . The way it touches me is how care is given when a loved one has passed on to the immediate family. I recommend the nurses , the therapy department and of course the food is kosher.

Avante at Boca Raton, Inc. Boca Raton, Florida 33486

I came to the facility for rehab under humana. I was really concerned about nursing homes and being resident here forever. The staff re-assured me and had me in a private room that was designated for rehabilitation. I was able with the help of the therapy staff to be able to return home in 14 days with services set up at home for me. Very thankful for the therapy staff at the facility. I would recommend therapy team to anyone.

Avante at Boca Raton, Inc. Boca Raton, Florida 33486

The new administrator tonya is awesome and she has made huge changes in customer service in the building !!

Encore at Boca Raton Rehabilitation and Nursing Continuing Education Boca Raton, Florida 33433

Ow my God how can anyone say anything negative and make false clams? Whitehall is an Excellent facility we have a Family Member their and is always treated excellent! I am always there all day long and always see their Nurses caring for those Residents with respect ! DO NOT believe false claims about Whitehall they are the best !

Encore at Boca Raton Rehabilitation and Nursing Continuing Education Boca Raton, Florida 33433

The staff is awfull…. You have to literally beg for care.. The nurses aids disappear and refuse to do anything and when they do they have a nasty attitude…I was amazed at the amount of injuries the patients received while staying there. Many broke bones falling out of their chairs and off their toilets…All day the bells would ring for patients needing help to go to the bathroom…People would also be stuck on the toilet for up to 45 minutes while waiting for an aid to help them get up from the toilet… I am ashamed to say that the employed people working in this rehab facility have such little regard for human life… I am rather young and it scares me to think that this is how are seniors are being treated…. It is like a house of horrors….

Encore at Boca Raton Rehabilitation and Nursing Continuing Education Boca Raton, Florida 33433

This place is dangerous to seniors. Our dad had a stroke and ended up here for rehab and he was not treated well at all. Things started out okay, but then he got sick over a weekend. I called the nurses station and told them something was wrong with my dad and they did NOTHING. Then, on Monday he coded and they rushed him to the hospital where we were told he had a UTI and a pneumonia. Plus, he had a seizure, and possibly another stroke. After a few days he was returned to Whitehall and things went from bad to worse. My dad was angry and afraid so he struck a nurse - could you blame him after what had occurred? He is 80 though, and could not do much harm. Still they proceeded to drug him with antipsychotics and he became a vegetable and could barely speak. We complained, but that fell on deaf ears. My siblings and I live out of state so we were forced to hire a local care manager who went in and assessed the situation and she was so mortified that she insisted we get our father out of Whitehall as soon as possible. She also insisted they take our dad off the unnecessary drugs that had him in a complete stupor. We lost valuable post-stroke time because he regressed dramatically while being drugged. We found a local assisted living home nearby and have had none of the problems that existed at Whitehall, and thankfully our dad is now safe and can resume the therapy he needs. If you are considering this facility, make sure you can spend every moment with your loved one. Do not risk leaving an elderly person in their care unless you can be there constantly.

Menorah House Boca Raton, Florida 33428

You should only come here if you are able to take care of yourself because they certainly won't help you if you can't. Once you go past reception, the actual nursing home is dismal. The aides and the nurses could care less about you and, if you don't have local family checking on you, forget it! No one seems to know what they're doing, you get different (and wrong) answers when you ask the same question. I don't know how anyone can give this 4 and 5 stars.

Encore at Boca Raton Rehabilitation and Nursing Continuing Education Boca Raton, Florida 33433

If you expect kind, attentive, competent or caring environment do not go here. Staff is nasty, unhelpful and downright rude. Right now I am trying to locate my father who is at Whitehall, and I have been on hold for 21 minutes. Patient phones are broken, the staff often don't who answer the phone, but when they do, they just yell at you and will not give their names when you speak with them, nor are they helpful. My father has just returned from surgery to this facility and he just told me that his IV meds were being delivered by a unit that was beeping at 5:30 this morning. He asked for help… finally someone came and he asked them to check it. Nurse said it was working fine, but beeped. He asked for a different machine so he could sleep without the incessant beep alert. They did not have another machine for his meds so he has to have this one that beeps for 1 1/2 hours. He is miserably tired. This is no way to heal!

Encore at Boca Raton Rehabilitation and Nursing Continuing Education Boca Raton, Florida 33433

Superior Rehabilitation facility, our Dad was treated wonderful and he made a great recovery. He very much enjoyed the food and care at Whitehall Boca. I recommend Whitehall ! 5 Star rating in our eyes

Regents Park Nursing & Rehabilitation Center Boca Raton, Florida 33433

I did not rate at 5 stars because that would be perfection. For the most part the staff is attentive and empathetic. If there is an issue they are quick to address, investigate and attempt resolution. Not everyone has a smile on their face but again most say hello and will converse if you engage in connversation. Perhaps because English is a 2nd language for many of the aides they find it intimidating. There was a miscommunication with one of the aides but she did apologize to mother. The food is satisfactory and the made to order breakfasts are the best. Mother said she feels as if she is dining with friends and the staff assistance in the dining room is outstanding. They have their managers taking orders at the table, omelettes are made to order and the managers then serve. What a great concept. Rehab is outstanding with such a competant group of therapists. They have expanded their rehab space, have an area for training to return home including a home-like shower area dedicated to rehab patients only. They also have a new area for home training that includes a washer, dryer and area for folding laundry, again dedicated for home training with the patient and their therapist. Mother is happy with Regents Park and so are we.

Encore at Boca Raton Rehabilitation and Nursing Continuing Education Boca Raton, Florida 33433

Whitehall is a total nightmare! Do not put your loved ones there. We recently sent my Aunt there. It had rave reviews when it was privately held, but apparently has been owned by a corporation in TN for over a year. It's simple they have NO REGARD for their patients. There is 1 RN for 20 patients and 2 CNA's for 20 or more patients. All of the CNA's are haitian. they do not CARE about the welfare of the patients. When you ask for help-be prepared to wait.

If you do not send in your own aide for your loved one,you can simple forget about them getting any type of compassionate care. The RN's are entirely overworked- in face the one on our wing had to distribute dinners because the CNA's refused. We called for help to take our loved one to the toilet. It took 20 minutes to get someone-imagine if we were not there. We saw a lady who was sitting in the hallway for over 30 minutes in her wheel chair waiting to be taken to the toilet. Do not let the "opulent" grounds fool you. This is by far one of the worst facilities you can be sent to.

Boca Raton Rehabilitation Center Boca Raton, Florida 33486

This place is a house of horrors. They don't respond to patients. You can hear patients crying for help and no response. They constantly push drugs on the residents to keep them doped up.

It is truly like something out of a horror movie.

If you want poor care and bad outcomes, send our loved ones here.

Encore at Boca Raton Rehabilitation and Nursing Continuing Education Boca Raton, Florida 33433

PLEASE READ IF THIKING OF USING WHITEHALL!!!!

I have just been reading some of the reviews about Whitehall. My mother had Parkinson's and I was her caregiver, She had to go into rehab on four different occasions. I chose Whitehall for her for two of those 4-6 week stays. I did not have much experience with assisted living facilities at the time and I chose Whitehall which has a nice cosmetic appearance. My biggest complaint is with the distribution of medication. She broke one hip and within 6 months the other. It was written on her chart that she had dementia and the staff knew that they would take their word over a frail elderly women with dementia. As her caregiver and daughter, I know that she knew when and what medications were given to her. The staff at Whitehall would not give her pain medication. She was lucid enough to know when she was given her pain medication. I would have to show up there at least three times a day to make sure she received her medication and got proper care. I do not know if the staff was using the pain medication or selling it, but there is a definite denial and misuse of narcotics there. I thought I would get a little break by putting her in Whitehall, but I ended up not being able to relax at all for both her stays at Whitehall. In retrospect I wish I would have known to read reviews like this and would and do make better choices in my family members care. Besides leaving my mother sit in extreme pain until I could get there and watch them give her medication, I had to physically be there to get the staff to do anything for her. I was fortunate that I did not work and could be there around the clock to assist her. My mother was very mild and sweet and because of her gentle nature was taken advantage of tremendously. There was also a problem with them continuously billing me after her stays and would not deal with the insurance companies requests. This was a tremendous burden on me and my health. My mom has passed and I am now caregiver to all my elderly family as I know how to make the better choices for their care. Hopefully this problem doesn't happen to you and your loved ones. .

Encore at Boca Raton Rehabilitation and Nursing Continuing Education Boca Raton, Florida 33433

Care is poor and administrators turn a blind eye. If it were not for a private aide we hired, most needs would remain unmet.

Avante at Boca Raton, Inc. Boca Raton, Florida 33486

If you have any other options, please do not take your elderly loved one to this horrible facility. My father was send there for rehab after hip surgery. My mother spend the entire first day waiting to meet with Juanita, with whom she had an appointment. She was never seen. I flew in that night and we were there first thing the next morning, my father was literally half falling out of the bed! His blankets were on the floor, his leg was hanging off the side (he had a broken hip!) and he was moaning and incoherent. I had sp0oken to him on the phone the day before! The room was filthy. He had developed an infection (we found out later) but they hadn't even noticed or cared. The duty nurse told me that if I wanted someone to make sure he didn't fall out of the bed, I need to bring in a private nurse. She didn't even get out of her chair! We put him back in the hospital, but he never regained lucidity. I truly believe that had he not been brought to Avante, he would have survived his surgery.

Encore at Boca Raton Rehabilitation and Nursing Continuing Education Boca Raton, Florida 33433

This place is dangerous to seniors. Our dad had a stroke and ended up here for rehab and he was not treated well at all. Things started out okay, but then he got sick over a weekend. I called the nurses station and told them something was wrong with my dad and they did NOTHING. Then, on Monday he coded and they rushed him to the hospital where we were told he had a UTI and a pneumonia. Plus, he had a seizure, and possibly another stroke. After a few days he was returned to Whitehall and things went from bad to worse. My dad was angry and afraid so he struck a nurse - could you blame him after what had occurred? He is 80 though, and could not do much harm. Still they proceeded to drug him with antipsychotics and he became a vegetable and could barely speak. We complained, but that fell on deaf ears. My siblings and I live out of state so we were forced to hire a local care manager who went in and assessed the situation and she was so mortified that she insisted we get our father out of Whitehall as soon as possible. She also insisted they take our dad off the unnecessary drugs that had him in a complete stupor. We lost valuable post-stroke time because he regressed dramatically while being drugged. We found a local assisted living home nearby and have had none of the problems that existed at Whitehall, and thankfully our dad is now safe and can resume the therapy he needs. If you are considering this facility, make sure you can spend every moment with your loved one. Do not risk leaving an elderly person in their care unless you can be there constantly.