User Submitted Reviews

Twin Pines Health Care Center West Grove, Pennsylvania 19390

This place is gorgeous. It is clean and spacious and the rooms are very nice. The food is generously portioned. On the phone, the administrative staff are warm and helpful-sounding. And some of them actually are warm and helpful. Every therapist I met was optimistic, skilled, and compassionate. Some of the nurses and aides embody patience, generosity, a sense of humor, and compassion. Should you be so fortunate as to only encounter those individuals, you may have a good experience. But realize that the full tale is not told on the surface of this facility. Its for-profit corporate nature and policies militate against advocacy for the resident, resident rights and choices, and staff morale. My observations and experience included frequent inattentiveness to the patient; defensiveness, dismissiveness, and even hostility when concerns about care were presented; conflicting information from different caregivers about the same set of chart notes; intimidation tactics used by caregivers and administrative staff; and consistent rough handling by certain caregivers. In spite of several truly wonderful employees I did encounter here, I would not choose this facility again. Ever.

Twin Pines Health Care Center West Grove, Pennsylvania 19390

My father was at Twin Pines for about a month and a half and the new facility and overhaul is exceptional. The round the clock attention of the staff, cleanliness and overall high quality of the facility exceeds that of most other residential nursing care programs I've witnessed. The staff went out of their way to accommodate my requests and although it wasn't 'home' my father always reported being treated well and with dignity. The food service rivaled a fine dining experience at a restaurant. I understand this facility was once in need of dire attention, I would suggest that the past issues were addressed and then some. My visits to Twin Pines were frequent since I live about 6 miles away so I would show up early in the morning, sometimes late at night and sometimes mid-day - the care was very consistent regardless of the time I was there. It's always difficult to relinquish care of loved ones into the hands of others but Twin Pines did a good job with my father who had a complicated health history. The staff called regularly on any changes in his treatment including medication adjustments, etc.

Twin Pines Health Care Center West Grove, Pennsylvania 19390

We would give it 0 stars but that is not an option. The facility is absolutely antiquated. We put our family member in there based on the fact that they promised construction on a new facility would start by spring 2012. That has not happened. In the beginning the business office was very responsive, now they don't fill out necessary forms for us or give us information that is needed. It is hard to get a call back. Employees smoke at the front door which does not add to an already lousy impression coming and going. The place should have been torn down decades ago.

Twin Pines Health Care Center West Grove, Pennsylvania 19390

This place is a mess. The building is ancient, with electricity and indoor plumbing added later so that all of the pipes show in the rooms! The residents' rooms have no phones. Men and women share the same bathroom, with no privacy or dignity left. The only good thing is that the staff is pleasant and helpful. I wish that Governor Corbett would tour this facility and let us know if he would like his mother lving here.

Twin Pines Health Care Center West Grove, Pennsylvania 19390

Filthy. enough said