Inspection Results » Consulate Health Care of Norfolk

Health Inspection on February 19, 2019 ^[1]

1. Isolated: Actual harm that is not immediate jeopardy

   • Provide safe, appropriate pain management for a resident who requires such services. (Corrected 2019-04-06)

2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. (Corrected 2019-04-06)
   • Provide care and assistance to perform activities of daily living for any resident who is unable. (Corrected 2019-04-06)
   • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. (Corrected 2019-04-06)
   • Implement a program that monitors antibiotic use. (Corrected 2019-04-06)
   • Ensure each residentÂ’s drug regimen must be free from unnecessary drugs. (Corrected 2019-04-06)
   • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (Corrected 2019-05-13)

3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. (Corrected 2019-04-06)
   • Keep residents' personal and medical records private and confidential. (Corrected 2019-04-06)
   • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. (Corrected 2019-04-06)
   • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. (Corrected 2019-04-06)
   • Provide appropriate pressure ulcer care and prevent new ulcers from developing. (Corrected 2019-04-06)
   • Provide or obtain dental services for each resident. (Corrected 2019-04-06)
   • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected 2019-04-06)
   • Provide and implement an infection prevention and control program. (Corrected 2019-05-13)
   • Notify the resident or the residentÂ’s representative in writing how long the nursing home will hold the residentÂ’s bed in cases of transfer to a hospital or therapeutic leave. (Corrected 2019-04-06)
   • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (Corrected 2019-05-13)