Resident Complaints » Consulate Health Care of Windsor

Health Inspection on October 26, 2017 ^[1]

1. Isolated: Actual harm that is not immediate jeopardy

   • Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. (Corrected 2017-12-14)

2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Make sure that doctors visit residents regularly, as required. (Corrected 2017-12-14)

3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Keep accurate, complete and organized clinical records on each resident that meet professional standards. (Corrected 2018-01-09)
   • Let each resident or the resident's legal representative access or purchase copies of all the resident's records. (Corrected 2017-12-14)
   • Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. (Corrected 2017-12-14)
   • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. (Corrected 2017-12-14)
   • Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. (Corrected 2017-12-14)
   • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2017-12-14)