Resident Complaints » Greenbrier Regional Medical Center

  1. Health Inspection on April 16, 2019 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. (Corrected N/A)
      • Notify the resident or the residentÂ’s representative in writing how long the nursing home will hold the residentÂ’s bed in cases of transfer to a hospital or therapeutic leave. (Corrected N/A)
      • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. (Corrected N/A)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide appropriate foot care. (Corrected N/A)
      • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected N/A)
      • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (Corrected N/A)
      • Provide appropriate pressure ulcer care and prevent new ulcers from developing. (Corrected N/A)
      • Provide safe, appropriate pain management for a resident who requires such services. (Corrected N/A)

  2. Health Inspection on July 27, 2017 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. (Corrected 2017-09-06)
      • Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. (Corrected 2017-09-06)
      • Provide necessary care and services to maintain or improve the highest well being of each resident . (Corrected 2017-09-06)
      • Provide medically-related social services to help each resident achieve the highest possible quality of life. (Corrected 2017-09-06)
      • Coordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients. (Corrected 2017-09-06)
      • Ensure each resident receives an accurate assessment by a qualified health professional. (Corrected 2017-09-06)
      • Allow residents the right to participate in the planning or revision of care and treatment. (Corrected 2017-09-06)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. (Corrected 2017-09-06)
      • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. (Corrected 2017-09-06)
      • Keep accurate, complete and organized clinical records on each resident that meet professional standards. (Corrected 2017-09-06)
      • Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. (Corrected 2017-09-06)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html