Resident Complaints » Laurels of Hilliard The

Health Inspection on June 28, 2018 ^[1]

1. Isolated: Actual harm that is not immediate jeopardy

   • Provide safe, appropriate pain management for a resident who requires such services. (Corrected 2018-08-08)

2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (Corrected 2018-08-08)
   • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2018-08-08)
   • Respond appropriately to all alleged violations. (Corrected 2018-08-08)
   • Protect each resident from the wrongful use of the resident's belongings or money. (Corrected 2018-08-08)

3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. (Corrected 2018-08-08)
   • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (Corrected 2018-08-08)