Resident Complaints » Agawam Healthcare

  1. Health Inspection on January 29, 2019 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Reasonably accommodate the needs and preferences of each resident. (Corrected 2019-03-08)
      • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. (Corrected 2019-03-08)

  2. Health Inspection on September 4, 2018 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2018-11-27)
    2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Not hire anyone with a finding of abuse, neglect, exploitation, or theft. (Corrected 2018-10-19)
    3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide enough food/fluids to maintain a resident's health. (Corrected 2018-10-19)
      • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. (Corrected 2018-11-27)
      • Assist a resident in gaining access to vision and hearing services. (Corrected 2018-10-19)
      • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (Corrected 2018-10-19)
      • Provide appropriate foot care. (Corrected 2018-10-19)
    4. Pattern: No actual harm with potential for minimal harm
      • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. (Corrected 2018-10-19)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

About Complaint Initiated Inspections How to File a Complaint


References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html