Resident Complaints » Hagerstown Healthcare Center

  1. Health Inspection on December 11, 2018 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (Corrected 2019-01-18)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. (Corrected 2019-01-18)
      • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected 2019-01-18)
      • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (Corrected 2019-01-18)
      • Ensure services provided by the nursing facility meet professional standards of quality. (Corrected 2019-01-18)
      • Provide appropriate foot care. (Corrected 2019-01-18)
      • Ensure meals and snacks are served at times in accordance with residentÂ’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of schedu (Corrected 2019-01-18)
      • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (Corrected 2019-01-18)

  2. Health Inspection on August 8, 2018 [1]

    1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. (Corrected 2018-09-17)
      • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (Corrected 2018-09-17)
      • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. (Corrected 2018-09-17)
      • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (Corrected 2018-09-17)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2018-09-17)
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected 2018-09-17)
      • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2018-09-17)

  3. Health Inspection on October 26, 2017 [1]

    1. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action. (Corrected 2017-12-04)
    2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure each resident receives an accurate assessment by a qualified health professional. (Corrected 2017-12-04)
      • Maintain comfortable and safe temperature levels. (Corrected 2017-12-04)
      • Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. (Corrected 2017-12-04)
      • Have a program that investigates, controls and keeps infection from spreading. (Corrected 2017-12-04)
      • Allow residents the right to participate in the planning or revision of care and treatment. (Corrected 2017-12-04)
      • Give or get quality laboratory services/tests in a timely manner to meet the needs of residents. (Corrected 2017-12-04)
      • Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. (Corrected 2017-12-04)
    3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor. (Corrected 2017-12-04)
      • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2017-12-04)
      • Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2017-12-04)
      • Keep accurate, complete and organized clinical records on each resident that meet professional standards. (Corrected 2017-12-04)
      • Store, cook, and serve food in a safe and clean way. (Corrected 2017-12-04)
    4. Widespread: No actual harm with potential for minimal harm
      • Post nurse staffing information/data on a daily basis. (Corrected 2017-12-04)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html