Resident Complaints » Heritage Health-Mount Zion

Health Inspection on October 25, 2018 ^[1]

1. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected 2018-11-02)
   • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2018-11-02)
   • Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting. (Corrected 2018-11-02)
   • Provide care by qualified persons according to each resident's written plan of care. (Corrected 2018-11-02)
   • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (Corrected 2018-11-02)

2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Protect each resident from the wrongful use of the resident's belongings or money. (Corrected 2018-11-02)