Resident Complaints » Kentmere Rehabilitation and Healthcare Center

Health Inspection on December 6, 2018 ^[1]

1. Widespread: Immediate jeopardy to the resident health or safety

   • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2019-01-24)

2. Pattern: Immediate jeopardy to the resident health or safety

   • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the residentÂ’s advance directives. (Corrected 2019-01-24)

3. Isolated: Actual harm that is not immediate jeopardy

   • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected 2019-01-24)
   • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected 2019-01-24)

4. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy

   • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (Corrected 2019-01-24)
   • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected 2019-01-24)
   • Provide routine and 24-hour emergency dental care for each resident. (Corrected 2019-01-24)
   • Reasonably accommodate the needs and preferences of each resident. (Corrected 2019-01-24)
   • Respond appropriately to all alleged violations. (Corrected 2019-01-24)
   • Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting. (Corrected 2019-01-24)
   • Provide enough food/fluids to maintain a resident's health. (Corrected 2019-01-24)
   • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected 2019-01-24)
   • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is ne (Corrected 2019-01-24)
   • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (Corrected 2019-01-24)
   • Provide timely, quality laboratory services/tests to meet the needs of residents. (Corrected 2019-01-24)