Resident Complaints » Delaware Veterans Home

  1. Health Inspection on March 27, 2019 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. (Corrected 2019-04-17)
      • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. (Corrected 2019-04-17)

  2. Health Inspection on January 23, 2019 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. (Corrected 2019-03-06)
      • Provide care and assistance to perform activities of daily living for any resident who is unable. (Corrected 2019-03-06)
      • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (Corrected 2019-03-06)
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2019-03-06)
      • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected 2019-03-06)
      • Provide safe, appropriate pain management for a resident who requires such services. (Corrected 2019-03-06)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

About Complaint Initiated Inspections How to File a Complaint


References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html