1 Star User Review
Do not put your loved one in this facility, it is a NIGHTMARE. They do not care for their patients at all, and the staff is so incompetent. Anytime my family member asked for help or used the call lights no one came to help him. I had to track down the nurses to get them to do their jobs. Once I found my family member sitting in his own filth, and although he had been calling for help, no one came. He sat in his dirty diaper for over 4 hours. For a while they weren’t even give him the right medicine! This left him lethargic, confused and unable to participate in the rehabilitation therapy that he desperately needed. When we confronted them they just blamed it on his blood pressure. We told them that they were wrong, but they refused to listen to us or to check with his doctor. We begged for them to listen, but it wasn’t until after a visit from his physician did they admit the mistake. Anytime I would complain or ask for help the staff would give me an attitude and treat my whole family very rudely. There was another (much worse) incident that occurred, and although we live 5 minutes away they refused to call and inform us that our family member was in trouble. One of the social workers I talked to was the worst! She was rude and didn’t even treat my family member with the dignity or respect that he deserved. When we asked why she didn’t notify us, she rudely explained that because of his dementia he wouldn’t have even noticed us there, and that he wasn’t competent enough to ask for us. After I explained that I would have liked to at least been there for support (even just to hold his hand) she explained that she was there and that was good enough. I don’t want “good enough” for my family member! It seemed like it was a problem that I was asking them to do their job and take care of my family member. All I wanted was for my loved one to be taken care of. To think that we trust them with our family, pay their fees, and in return they shove them into the next empty room and forget about them. I understand that this line of work can be difficult, but this is my family member’s life we are talking about. Someone that you care about greatly and love with all your heart deserves better treatment than this. Their reckless behavior could have potentially harmed him. If you want your family member to be taken care of, and treated with respect…. TAKE THEM ANYWHERE BUT MATLOCK PLACE!!!!