Accel at Willow Bend
Do not choose this facility for your love one. There is absolutely no management in this facility. Because it was normal for patients to wait an hour for someone to take them to the restroom or attend any other need.…
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My mother recently stayed at the Accel Rehabilitation Hospital in Plano a few weeks and this facility was fantastic in all categories. Then she was transferred to Accel at Willow Bend for final rehab prior to going home. Accel at Willow Bend…
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Accel at Willow Bend is mismanaged. My father has been there for a week, but we are transferring him to a better place. Be prepared for your loved one to wait up to an hour for a helper to come to the room when the resident requests help…
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Absolutely terrible experience. Only saw the doctor once in 16 days. Wait time to answer call button average is 30 minutes or more. Food is OK. Do not recommend.…
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How can anyone at this place say they are in Healthcare! Horrible place no respect for their patients.
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My husband has been at Accel at Willow Bend for 4 weeks and he and I have only high praises for this facility. From the hands on administrator, staff, PT/OT personnel, nurses, techs, dining room employees and house keepers, we find all friendly…
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My mother has been at this community for a little over 2 months. We have been so pleased by the care she has received. She is getting better and stronger every day and that is more that what we expected. This is not only a beautiful place but…
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Terrible experience. Do not send your family here. Staff is rude and yells at patients and even transport folks. They are on break often and rarely answer call buttons. Noone should have to wait an hour for someone to help go to the restroom…
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THE FACILITY ITSELF IS REALLY NICE. BUT THE QUALITY OF PATIENT CARE IS AT THE LOWEST LEVEL I HAVE SEEN, YOU MAY NOT SMELL URINE AS YOU ENTER BUT THE PATIENT HAS URINE RUNNING DOWN THEIR LEGS. THEY MAY HAVE CALL BUTTONS BUT THEY ARE NEVER ANSWERED…
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Don't let the fancy new facility fool you. Always understaffed, lack of communication between staff members, terrible food, wrong items or missing items on meals, huge turnover of aides, long waits for help when using call button, piled excess…
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