User Submitted Reviews

The Hillcrest of North Dallas Dallas, Texas 75252

We removed our dad from this facility as soon as we could. The level of care was very poor and we believe that the facility is unable to provide what was promised. Unfortunately, our dad’s level of dementia did not allow him to verbalize how poor his treatment was. Our dad was on the second floor and it was a truly traumatic experience for him and for our family. The smell of urine is strong, the sound of the incessant call button alarm is distressing and the chairs and carpets are filthy. The facility is understaffed and the staff that are there do not work as a team and accept no responsibility for patient care. Frequently we would ask for help and were told that my dad was not their patient and that they would call someone else. That ‘someone else’ would never arrive. We frequently arrived to find our dad completely disheveled, ungroomed, in a dirty diaper and if we did not care for him, he would have been left like that for hours. Residents would beg for help and not get it. Residents would ask us, visiting family members, to please help them. Food is very poor quality, cold and served late every mealtime. The worst aspect of our experience was the injuries that our dad incurred while in their care. Our dad fell frequently and if it had not been for other mentally sound residents telling us, we would never have known the truth. A resident told us that our dad was treated with excessive roughness. The severe bruising and cuts and nicks on his body were extremely distressing. The injuries to our dad were noticed by inspectors from the state and we were called in to talk to them. They had some serious concerns about the care provided at this facility. Medications were well managed and that is the only positive comment that we can make. For the safety of future residents, we feel that our opinion is important. We would not want anybody else to suffer the level of anxiety and poor treatment and care that our dad did.

Stonemere Rehabilitation Center Frisco, Texas 75035

I stayed at The Stonemere for two weeks following a total knee replacement. I was scared out of my wits due to my surgery in the first place and frankly don't like being at the mercy of others. For the first time in my life, I found myself relying on strangers to care for my every need. The Stonemere stepped up to the plate and proved to be the right choice. I saw excellence and compassion in action by not just the staff but the Executive Director as well. Never at any time did I feel uncared for or unsafe. In fact, by the end of my stay, I made many new friends and plan to tell everyone I know about the best kept secret in Collin County. A big shout out goes to the Executive Director, Daniel Prince, whose compassionate heart is reflected in his staff. Mr. Prince requires a high standard of quality care and attention from his staff and demonstrates by example with excellence as he frequently spends time with each patient instead of hiding behind a desk. As a result of the exquisite care and therapy I received at The Stonemere, I am functioning 2 weeks ahead of schedule in my recovery. The proof is in the results!

Belterra Health & Rehab Mckinney, Texas 75071

My wife spent six weeks in this facility because her legs hurt so bad, she couldn't walk. The day before we were discharged, the doctor there looked at her legs for the first time. If you go or take someone there, please get a doctor to diagnose their problems. She still can't walk, and the treatment from the nurses and aides were often combative, and demeaning. The buzzers stay on for 30 minutes or more before they are answered. My wife sat in the cafeteria for supper, and no one ever waited on her, so she got nothing to eat. She went back to her room in her wheelchair, and asked for a PBJ sandwich. I must say the food was terrible! I ate there a couple of times, and I wouldn't feed my dog that stuff. I will say the PT department tried their best for almost six weeks, but she made very little progress. I moved her home, and we are seeing a neurologist in 5 days. Maybe he will actually LOOK at her legs.

Belterra Health & Rehab Mckinney, Texas 75071

My brother (70 years old) has advanced peripheral nuropathy. About 6 months ago, he got a powered/lifting recliner. He pretty much stays in the recliner night and day. In May of 2017, he became so weak he couldn't get out of a dining room chair. Fire/ems were called and he was taken to the hospital. After 6 hours in emergency, they could find no apparent cause for the weakness. He stayed in the hospital about 6 days, and was sent to Belterra for rehab. The Physical Therapy people met with him the afternoon he arrived. He stayed at Beterra 20 days (all his insurance would allow). Within a few days, he was progressing well. By the end of 2o days, they had him walking 1,000 feet with his walker, and 75-100 feet with only his cane. He has not been able to a thousand feet in years… perhaps 5 or more. At the end of his stay, the therapy folks said if he could stay 3 weeks more, they thought they could have him walking the 1,000 feet with only a cane. But insurance wouldn't pay for it, and he didn't have the $3,000 to self pay. Some three months later, we are going to try to get him into their physical therapy as an out patient… and hopefully, 6 weeks of PT @ $100/week copay… hopefully they can work their miracles again. As for the rest of the facilty, they had numerous and varied activities… great tasting food… snacks 3 times a day, if dedired… very caring and helpful staff. Overall, I'd rate it at least four and a half stars out of five. If there was a negative, it would be that they lacked a single point of control, and they were always passing the responsibility to someone else. I feel a single person, who would then find the answer, and get back to the patient/family would have saved a lot of frustration, in my opinion… but still a fabulous facility.

Baybrooke Village Care and Rehab Center Mckinney, Texas 75070

The care at this facility is horrible. I had a loved one here and over a week they forgot to provide her with breakfast, lunch and dinner three times, they are terrible about answering the call buttons and they don't follow the doctor's orders when giving medication. I would not recommend this place to my worst enemy.

Accel at Willow Bend Plano, Texas 75093

Accel at Willow Bend

Do not choose this facility for your love one. There is absolutely no management in this facility. Because it was normal for patients to wait an hour for someone to take them to the restroom or attend any other need. I quickly determined I could not leave my wife alone we were constantly with her. We had to watch medications because of their consistent errors. The only thing favorable I can say is that the rehab people cared and did a good job. Probably the worst part of the operation is the dining room. The food and service was so bad that patients did not eat the bad food, after meals when I examine plates and so how much they left it was obvious that many of the people went away hungry. They were constantly out of products that the patients needed and wanted. One four-day holiday the kitchen was out of applesauce & yogurt which many patients use to take their pills, nurses on the floor were giving patient pills with jelly packets. The kitchen has published hours of serving but the kitchen pays no attention consistently patients would be in the dining room for breakfast waiting an hour to an hour 1/2 to even get anything to drink. The needs of long-term patients were ignored more than short-term patients. When you walk in the halls bells were constantly ringing making you aware that somebody was in need. I cannot believe that any business can be as poorly managed as this facility.

The Belmont at Twin Creeks Allen, Texas 75013

I have had a wonderful experience with my rehab at The Belmont. Staff wore smiles and worked their hardest to help. They helped me even with all of my questions and worries. Thanks for the wonderful experience.

Accel at Willow Bend Plano, Texas 75093

My mother recently stayed at the Accel Rehabilitation Hospital in Plano a few weeks and this facility was fantastic in all categories. Then she was transferred to Accel at Willow Bend for final rehab prior to going home. Accel at Willow Bend was a very bad experience for her and her family as described below.

I tried calling my mother at Willow Bend’s 24/7 phone number 214-501-4672 nine (9) times the first two days she was there and no response after 12 rings for each call. I had to call on her cell phone to speak to her. I contacted Accel Rehabilitation Hospital about this and I was informed they also had a hard time getting someone to answer the phone there.

After a few days at Willow Bend my mother complained about her leg hurting and maybe having an infection as the wound around her recent leg surgery was very red. The nurse who visited her room told her the leg was fine and looked normal to her. The next day the pain increased and she requested to see the staff doctor who determined it was an infection and started antibiotic IV therapy immediately.

My mother was also using a feeding tube for food consumption. She had complained several times about pain where the feeding tube was attached to her stomach. The staff thought just feeding her slower would remedy the problem. A couple of days later my sister visited her and requested help for our mother’s severe stomach pain and the staff said the pain was not an issue. My sister called 911 and my mother was transported to an ER who immediately did surgery and replaced the feeding tube to correct the issue and stop the pain. After surgery she was transferred to the Presbyterian Hospital where she stayed until she could be transferred to another rehabilitation facility for full recovery.

I would suggest anyone considering to use Accel at Willow Bend to reconsider your options.

Accel at Willow Bend Plano, Texas 75093

Accel at Willow Bend is mismanaged. My father has been there for a week, but we are transferring him to a better place. Be prepared for your loved one to wait up to an hour for a helper to come to the room when the resident requests help.

Sad but true. The staff is nice,,,,but severely understaffed. Do not go there.

Accel at Willow Bend Plano, Texas 75093

Absolutely terrible experience. Only saw the doctor once in 16 days. Wait time to answer call button average is 30 minutes or more. Food is OK. Do not recommend.

Mckinney Healthcare and Rehabilitation Center Mckinney, Texas 75069

Now I know why they have a lower rating. My mother was there and I couldn't be more unhappy with the response and care from the staff. Many time I asked for their help and they all said they were too busy or that isn't my job. I will not be bringing my mother back!

Prestonwood Rehabilitation & Nursing Center Inc Plano, Texas 75093

We really appreciated the care my mom recieved while at Prestonwood Rehab. Of course there were questions along the way, however, they continued to prove to be above board and up front with any concerns that we brought to them. It's a great place with great staff. We would definately recommend them to an tone who needs rehab and is not able to care for themselves.

Victoria Gardens of Frisco Frisco, Texas 75035

I took my father there to receive rehab and was very happy with the staff. They were helpful and were able to help him get better to go home. If my father ever needs long term care, I would bring him back.

The Hillcrest of North Dallas Dallas, Texas 75252

Our experience was that this facility is very understaffed. Care is poor, weekends are worse than other times. Staff often runs out of needed supplies such as briefs and wipes for toileting. Lots of staff turnover due to management issues. Family Council Minutes should be requested to see abundance of monthly concerns..Do not send your loved one there.

Prestonwood Rehabilitation & Nursing Center Inc Plano, Texas 75093

Just brought mom back from receiving rehab at Prestonwood Rehab. We are so glad we chose this place. Friendly staff and great service. My mom was definatly helped by their compassionate service and care.

Accel at Willow Bend Plano, Texas 75093

How can anyone at this place say they are in Healthcare! Horrible place no respect for their patients.

Prestonwood Rehabilitation & Nursing Center Inc Plano, Texas 75093

I wouldn't recommend this facility to anyone. During a meeting with one of the doctors who told us that he had consulted with family member's previous doctor at another facility before transfer to Prestonwood, it was later found out by our family that he had lied to us and had not discussed the treatment plan and that this Prestonwood doctor took it upon himself to discontinue the IV antibiotic one week early. Our beloved family member passed away, and we will never know if stopping the IV was the cause. It is reprehensible that a doctor lies when a beloved's life is literally at stake.

The Hillcrest of North Dallas Dallas, Texas 75252

If I could give a zero star review that's what Premier would have received. My mother was admitted there for a five day respite, which is supposed to give a home hospice primary caregiver time off to rest. It turned out, I spent four of the five days in her room 24 hours a day after seeing the care that she was NOT receiving. There were multiple medication errors which I discovered while watching her caregivers do their job, and by requesting a copy of her MAR's. (medication administration record) Medications that were supposed to be applied after each diaper change to help heal skin breakdown were not being used. Pain medication was given in doses that far exceeded what she had been receiving at home. At times it was recorded on her medical record that they were giving her 4 times the dose that she had been receiving at home. Her diaper changes were so roughly done that it caused a skin tear on her upper thigh along with bruising. She was so over medicated that she was like a zombie. They would deliver her daily meals, set them on the tray and leave the room. Because she was so over medicated she was unable to feed herself, and had I not been there she would not have eaten. There were more incidents that I could talk about, but this review would go on for far too long. All I can say if you're thinking of placing a loved one in this facility , DON'T DO IT!! I have documented everything that happened during my mothers stay and will be filing a complaint with the BFCC-QIO / KEPRO in the hope that changes will be made and no one else will go through what she went through. Don't be deceived by the pretty building. Premier looks like a wonderful place, but looks are deceiving.

Accel at Willow Bend Plano, Texas 75093

My husband has been at Accel at Willow Bend for 4 weeks and he and I have only high praises for this facility. From the hands on administrator, staff, PT/OT personnel, nurses, techs, dining room employees and house keepers, we find all friendly and helpful every day, including the weekends.

the meals are tasty and nutritional. The whole atmosphere is airy and bright.

I know several men and women who have returned for other issues 2-3 times.

We highly recommend Accel at Willow Bend.

Beth

Accel at Willow Bend Plano, Texas 75093

My mother has been at this community for a little over 2 months. We have been so pleased by the care she has received. She is getting better and stronger every day and that is more that what we expected. This is not only a beautiful place but the care is definitely top notch! We are hoping she comes home soon.

Accel at Willow Bend Plano, Texas 75093

Terrible experience. Do not send your family here. Staff is rude and yells at patients and even transport folks. They are on break often and rarely answer call buttons. Noone should have to wait an hour for someone to help go to the restroom. Terrible attitude from management when we complained.

Garnet Hill Rehabilitation and Skilled Care Wylie, Texas 75098

My mother-in-law was placed at Garnet Hill in Wylie on December 11 to recover from chemotherapy. Other than the cancer and the sores in her mouth and throat, she was in good condition, After one week at Garnet Hill in Wylie, she was dead from kidney failure due to dehydration. They didn't administer her meds on time, only took her vitals when my sister would ask them, administered her meds incorrectly and were unwilling to provide soft foods she would be able to tolerate in her mouth and could swallow. We had to provide Ensure drinks and yogurt because the staff just did not care. When she soiled herself, her CNA told her to clean herself up. My sister had to do it when she came in because Mom couldn't and the staff wouldn't. The staff never faxed any of Mom's labs to her oncologist like they were supposed to do so he could monitor her condition, even after my sister discussed it with them more than once. On December 19th, Mom was transported to her oncologist because her white cell count dropped extremely low. Prior to putting her on the ambulance, staff gave her pain medication, which lowers blood pressure, without taking her vitals. In the ambulance, her blood pressure dropped to 32/13. She was taken to the emergency room at Methodist Richardson where she was diagnosed to kidney failure due to extreme dehydration. She was placed in ICU that night and died the following afternoon. Instead of having the 6 months to a year with her that the oncologist expected, we had little more than a week. There is no doubt that she died due to the lack of care she received at Garnet Hill.

Accel at Willow Bend Plano, Texas 75093

THE FACILITY ITSELF IS REALLY NICE. BUT THE QUALITY OF PATIENT CARE IS AT THE LOWEST LEVEL I HAVE SEEN, YOU MAY NOT SMELL URINE AS YOU ENTER BUT THE PATIENT HAS URINE RUNNING DOWN THEIR LEGS. THEY MAY HAVE CALL BUTTONS BUT THEY ARE NEVER ANSWERED. THEY MAY HAVE MED AIDES BUT THE MEDS ARE NOT ADMINISTERED IN A TIMELY MANNER. THE STAFF HAS NO COMPASSIONATE WHAT SO EVER AND IT SHOWS IN THE LACK OF CARE OF PATIENTS. I DO NOT RECOMMEND THAT YOU TAKE ANYONE THAT YOU CARE FOR TO THIS FACILITY. THEY ARE TREATED WORST THAN YOU WOULD A ROTTEN SACK OF POTATOES.

Baybrooke Village Care and Rehab Center Mckinney, Texas 75070

horrible, would never use this place again….

Prestonwood Rehabilitation & Nursing Center Inc Plano, Texas 75093

Wow! I have just discharged from Prestonwood Rehabilitation & Nursing Center and it was a great experience. Obviously nobody wants to go to a Rehab, but when there is not other choice, this is the one to go to. I broke my hip in a car accident and was at Prestonwood Rehab for 6 weeks. There is no way I could have done it on my own. The staff was wonderful. The rehab therapists were the best. I couldn't have asked for more. The stay was not without a hiccup here or there, but simply asking questions resolved any misunderstanding or problems. It was a blessing for me to find this facility and staff.

Thank you,

Bev