User Submitted Reviews

Manorcare Health Services - Parma North Royalton, Ohio 44133

Lack of staff, the staff rotates, not given the patient time to know there caregiver they staff does not get to know the patient and there needs. They are always look ing up the notes to see what is going on with the patient. I feel some of the assistant really cared about my loved one. and other are no so much, i felt a few handled my loved one rough and not with care. I would not recomment this facility to anyone.

Manorcare Health Services - Parma North Royalton, Ohio 44133

I couldn't get NO stars to show above. This place is HORRIBLE. The nurses yelled at me for questioning why my mother was semi-conscious. I finally insisted they call EMS, she had a perforated bowel and passed away 4days later. Just because it's a "pretty" facility, doesn't guarantee good care at all.

Manorcare Health Services - Parma North Royalton, Ohio 44133

Why is one star the lowest??? Manor Care Parma is NOT worthy of a half star or any portion of a Star. They are actually negative in the star department. I would like to state my complaints but the list is over a mile long. It is also very painful for me to discus the specifics because my Mother is no longer with after the neglect and abuse of Manor Care.

Diplomat Healthcare North Royalton, Ohio 44133

This toilet killed my mother. Their dementia unit is pathetic.

Lazy useless staff, food not fit for human consumption.

They drug all patients to the max possible to try to keep them under control. Most of the days the patients are left to either sleep the day away or sit around in wheelchairs and decline.

There are no good choices for dementia care if you are on Medicare/medicaid. This dump should be closed.

Diplomat Healthcare North Royalton, Ohio 44133

I wouldn't let my dog rehab there. place is a garbage heep. and the people in charge need to look in the mirror

Manorcare Health Services - Parma North Royalton, Ohio 44133

They send employees home to save money and therefore all suffer My mother laies in her wet and I do mean wet diaper all night and all day no staff no help no service

Manorcare Health Services - Parma North Royalton, Ohio 44133

I would never send a family member there. It is unsanitary and they treat their employees horrible.

Manorcare Health Services - Parma North Royalton, Ohio 44133

terrible terrirble terrible. short staffed cold food place is constantly in an uproar. never again!!!

Manorcare Health Services - Parma North Royalton, Ohio 44133

Mother's roommate mentioned that mom was left sitting in her wheelchair one evening until midnight. Mom did develope a pressure wound on the heel of her left foot. Mom had many health issues. She had heart issues, poor circulation. Family did have to take her andu place her on the commode because the call light was not being answered in timely matter. This home was not staffed accordingly. Mom passed away March 2011.

The Pavilion Rehabilitation and Nursing Center North Royalton, Ohio 44133

Had my family member there. The place smells all the time. Saw garbage in the halls. Tried to talk to the administrator a few times, he was never there.

The nursing staff is friendly but they seem hurried and always looking for supplies. Mom needed her bed changed and they could not find any linen. There is not much activity at the facility and if you come later in the day or early evening residents just sit around doing nothing. It was really sad and I was glad I was there for my mother.

The only good thing about this place was the physical therapy. They really helped her a lot. Be aware if you are going on a tour, they ring some kind of bell to alert everyone to clean up so if you do come around it will look better than it usually does.

Manorcare Health Services - Parma North Royalton, Ohio 44133

Don't bother… They treat their employees horribly. The nursing director is a serious issue and the HR department ignores the employees needs. The staff is so thin basic care is neglected. I felt the need to warn others about this place since these people aren't all able to care for themselves, as the nurses wish they could. Don't send someone you LOVE to this merciless prison PLEASE!

Diplomat Healthcare North Royalton, Ohio 44133

The staff are not available to assist residents. Many deficencies in patient and family care. Most staff say they are too busy to help.

Diplomat Healthcare North Royalton, Ohio 44133

Attentive, willing and ready to make me feel at home. Went in for Therapy and was out in 3weeks. Therapy was intense but it got me home quickly. My doctor recommended this place because of the therapy and I am happy I went and am back on my feet again.

Diplomat Healthcare North Royalton, Ohio 44133

Friendly staff, always helpful, in most cases

Average facilities - not beautiful, but clean

Food - adequate

Medical - Good - Concerned staff

Average facility

Manorcare Health Services - Parma North Royalton, Ohio 44133

My grandmother had to go there for a week after being in the hospital. The place itself is beautiful. Plenty of art, sculptures, vases, and fancy paintings. Too bad they won't invest that much into ensuring the quality of the care their staff members provide. The nurse's aides were always hiding and one even got an attitude when my grandma asked her for help with the covers while she was getting into the tiny, stiff, uncomfortable bed. The aide asked "Who helps you get into bed at home?", to which my grandmother answered "Nobody"… so she didn't get any help there either!?!?!!! She was at this place because she had a bad skin infection of the leg from having diabetes and sleep apnea. Then they FORGOT to give my grandmother her ANTIBIOTIC one of the days during her stay. My grandma was ignored when she asked why, so my aunt came in and told them to get the nurse responsible on the phone if she wasn't there. The nurse claimed she thought my grandma was getting oral antibiotics, since I guess the IV hook up in her arm was merely a fashion accessory and the IV tower next to her bed must just be there for show???? Quite the wtf moment. My grandma put her nurse light on for something to drink and after waiting patiently for 3 hours, walked down the hall to see where everyone was. There are people here that can't walk and there were many lights on for many rooms that nurses were IGNORING! The aides were all hiding and there was one nurse there at the desk that finally gave her something to drink, after she had to suffer the hassle of getting out of bed and walking on her bad leg (which was the reason she was there in the first place) all over the place for help. For $7,000+ a month, I think our elders DESERVE better!!!!! My grandmother wasn't exactly disabled in the ways that many there are, and her stay was only temporary. THANK GOD. I felt the need to warn others about this place since these people aren't all able to care for themselves, as the nurses wish they could. Don't send someone you LOVE to this merciless prison PLEASE! We have contacted the administrator and I heard that the nurse's aide that had an attitude problem was let go… but who knows really.

Diplomat Healthcare North Royalton, Ohio 44133

Very pleased with my husband's stay at the Diplomat. The staff were very attentive and the facility was very clean.

Manorcare Health Services - Parma North Royalton, Ohio 44133

My Grandmother contracted pnuemonia while at Manorcare recovering from a hospital stay. The a/c in her room; was COVERED in dust and inch thick. Everytime one of the nurse staff was asked something it took forever to get a response.

Diplomat Healthcare North Royalton, Ohio 44133

very nice nursing home clean well kept great staff and super care was very happy with stay