Review of Highland Pointe Health & Rehab Center

1 Star User Review

Highland Pointe is terrible due to the response time and level of care given to the residents. Must wait sometimes 20 minutes for an aide to come when the assist button is pushed. Most not all are rude and not very compassionate to the residents. Nurses are very nice and knowledgeable but they can not control the aides. The in house Dr, well lets just say you wouldn't accept this level of service from your physician on the outside but you are stuck once in there. Sorry not much nice to say the performance of the overall facility is severely lacking and I was told due to call offs and short staffed continually. Meals sometimes cold and served from trays due to shirt staff and cooks that call off. Not a pleasant experience and I would not recommend this facility.