1 Star User Review
My mother stayed at this facility briefly while recovering from back surgery. My family agrees that no one should see their loved ones treated the way my mom was treated there! I’m giving one star because the therapy aspect was good and we appreciate that. However, there are so many complaints with the rest of the staff that it’s hard to review them here. Aides and nurses would use my mom’s bathroom to have private cell phone time. It seemed like the staff had a goal to dodge responsibilities. We heard countless excuses of “that wasn’t my shift” or “I can’t do anything about that” etc. The patient is the constant in such a situation and the patient should not be drastically affected by shift changes or different staff members caring for her. The care should be unified! The nurse practictioner even said the words “I don’t even work here, I have no idea what goes on in this place”. These are things no patient should ever hear! My mom had to fight to receive her prescribed medication. They treated her like a drug seeker and sometimes her call light would be on for over an hour (she was not supposed to get out of bed without assistance, yet assistance was rarely available.) We has a meeting with the director but nothing changed. We found out that my mom was reported for calling a nurse a profane name, which is untrue and actually laughable if you knew my mom. The nursing staff at this facility is a group of poor quality individuals, seemingly personally as well as professionally. They lack empathy and the basic fundamentals of caring for another human being. For the past week, my mom has begged to be checked for possible pneumonia but nothing was done about it. So she’s currently in the ICU being treated for severe pneumonia and other infections that were ignored during her stay at this negligent facility. She will not return upon her discharge from the hospital. We are disappointed and disgusted at the people we encountered at Green Village. My hope is for the staff to re-evaluate themselves and try to remember why they got involved in nursing. Surely they would never want a loved one to be cared for by nurses like themselves.