User Submitted Reviews

Hillcrest Raleigh at Crabtree Valley Raleigh, North Carolina 27612

My dad has gone downhill dramatically since he got discharged from the hospital and was admitted. The goals changed; initially a goal was set for how far he had to be able to walk and for some reason he had to feed himself, even though he couldn't do that BEFORE admission to the hospital. I demonstrated that he could walk the required distance, but they changed the rule and said he almost fell, which was not true. He did need 2 assistants, but if he had been helped to walk every day, he would have stayed at least at that level. Instead, he was left in a wheelchair all day, which wore him out, so that he was too tired for effective physical therapy. Then instead of helping him walk, they wouldn't let him walk. Now he can't walk, but sure we can discharge (I assume since the insurance money ran out). Not impressed, but once we have him back where he belongs I will help him get back to walking myself.

Zebulon Rehabilitation Center Zebulon, North Carolina 27597

Catheter changes go well beyond the recommended 2 to 4 weeks; latex used on patients with latex allergies; feeding tube turned black - tested at hospital lab - fungal found from improper care; do not change patient diapers timely; receive phone calls from family member at all hours of the day and night because of pain and/or dirty diapers; repeated problem with theft; some of the nurses are just down right rude and have no business in healthcare. Have brought these problems to management repeatedly and nothing changes.The people that have been there that actually do care about the patients and are qualified don't stay because management is so unresponsive. I wouldn't want these people to pet sit my dog.

Hillcrest Raleigh at Crabtree Valley Raleigh, North Carolina 27612

My wife recently spent 3 weeks at Hillcrest Raleigh for rehabilitation from back surgery, and now that she is being released I can say in retrospect that I am glad we chose this facility for her recovery. Hillcrest is well-staffed, employing what seems like a "small army" of people, which translates into a surprisingly high employee-to-patient ratio. The employees who cared for my wife have all been very friendly, caring, and encouraging throughout her stay. We got to know most of them on a first-name basis. The facility itself is clean and well-maintained and, as far as I can tell, well-run. The food is pretty generic but nutritious and appropriate in quantity. I rate Hillcrest at 4 out of 5 stars not as a "ding" but simply because I believe there is still room for improvement (hence not a full 5 stars). If either my wife or I need rehab in the future, I would probably choose Hillcrest again.

Sunnybrook Rehabilitation Center Raleigh, North Carolina 27610

My friend was put in this facility to recover from surgery upon entering her room there was dried blood seen on her bed rail and on floor. Also feces on floor. This place is filthy! She had them bring her a bed side potty to use and it also had feces on it where it hadn't been properly cleaned. Nurses are inattentive to patients when they push call button. This place should be closed down!

Zebulon Rehabilitation Center Zebulon, North Carolina 27597

I was a patient at Zebulon nursing home for two and a half weeks after going to the hospital due to a fall. I was very hesitant to go but my Dr. said they would take good care of me and get me back on my feet quickly. Well, they did exactly that. I was welcomed to the facility, started Physical therapy and was back home very quickly. Overall, i had a positive experience and will go back there if i ever have another problem.

Pruitthealth-Raleigh Raleigh, North Carolina 27603

Pruitt Health Raleigh is horrible. If you are recovering from a simple accident or need therapy for a short while, it may be ok, but if you have dementia or need long term assistance, it is no place to take a loved one. The care was horrific. Complained about the call bell for two weeks before it was replaced; a bed ridden patient could not call for help without her roommate's assistance. Patient fell, and it was not reported. No one knew she had a new fracture that was giving her horrid pain. They just kept doing physical therapy. She could have been crippled. Unable to speak to a doctor EVER; Many staff have to be approached directly before they will come to the room. No one ever answers the phone at night. It's truly horrible. Did I mention someone hit the patient. Though they were fired, no criminal charges were brought, and they would not release the name so the family could report it.

The Laurels of Forest Glenn Garner, North Carolina 27529

Staff were great!. The Administrator and his team explained everything to us and helped us out with all our questions regarding mom's care. My mom made a great recovery and now she is back home. I cannot thank them enough.

Capital Nursing and Rehabilitation Center Raleigh, North Carolina 27610

I wouldn't let my dog live there!

Unc Rex Rehab & Nursing Care Center of Apex Apex, North Carolina 27502

This facility is highly rated by most, however, the communication is very disappointing! Our parents were discharged recently with very little notice, and instructions were that they should be put in an assisted living facility. Additionally, they refused to complete paperwork for us to get our mother into a facility. Instead they "pass the buck' to her primary care physician that have not seen her in months. They treated her for approximately 2 weeks and changed all her meds.

Ask many questions before allowing your loved ones to be left there! We felt that they basically rushed our parents out!

Universal Health Care/North Raleigh Raleigh, North Carolina 27616

After experiencing what my family has experienced, I would never want anyone else's family's members to be sent there. This place is God awful. Very unprofessional, rude and deceitful. They will lie straight to your face about the care your family member is receiving. Your family member will stay in the same state which they arrived. The more you come the more you will see mistreatment of your family member. Numerous instances of neglect. Lack of following doctors orders. The director of nursing, social worker and the director the cna's are by far the rudest, unprofessional people I have ever seen. They allow there staff to treat the residents and there family members however they please. They do not follow there policy. This place is not a rehab facility. The lack of therapy is unbelievable.

The Laurels of Forest Glenn Garner, North Carolina 27529

I find the 1 or 2 star rating for this facility a bit disturbing and outdated. My mother has been a long-term resident for over 7 years. Overall this is one of the best facilities in the area. A large part of care success for a loved one is the involvement of the family members. The facility as a whole offers what's needed for all the different needs with nursing care. The staff are always willing to listen and improve upon questions or concerns from a resident or family member. But I find that a very important piece of the success of care starts with the amount of involvement with the family members. The Laurels of Forest Glen is overall a fine facility for your loved one. Are there going to be some issues that come up? Sure there will be, but they will work to resolve those issues too! Overall this facility is one that I think you should consider.

Sunnybrook Rehabilitation Center Raleigh, North Carolina 27610

Since you’re reading this you are right where our family was just a few months ago… you need to help someone find a skilled nursing facility. If you’re near Raleigh you’re in luck… get to Kindred Care on Sunnybrook Drive in Raleigh.

Our hope in sharing this info is to help others avoid some of the unnecessary difficulties we struggled through by selecting the wrong facility. The stakes are literally life and death and these places are not all the same.

End of day get to Kindred Care on Sunnybrook Drive in Raleigh. All the hospital will give you is a piece of paper with a list of names and a generic website for Medicare scores. Make no mistake and get things in motion while you confirm what I am sharing. Based on over 40 days at Kindred Care and 100 plus days total in facilities, this very direct recommendation is based on pure experience and results.

I’m taking the time to share this as they earned it and people need to know to come here. Most facilities care up to the point their corporate HQ allows them and commonly will make decisions not in your best interest. Kindred genuinely cares about the person and it shows.

We were more difficult than most - our loved ones health is very challenging and it comes with anxiety and fear for the entire family. The type of in-depth care needed is demanding in the best of times and Kindred’s staff cares and continually proved it. Not talk – action. Kindred Sunnybrook assisted in more ways than we knew to ask. They took care of the entire “us” through numerous medical setbacks as well as accomplishments.

The Director of Nursing is exceptional and has been there for over 20 years. She sets the tone - we experienced friendly, calm and caring staff in every department that were never too busy for us. From the admin staff to the rehab team, aides and nurses – all are compassionate and engaged. You’ll see the same staff all the time – I can’t even say how important this is… The team is committed and professional and will make the difference in the recovery.

In full disclosure the building itself needs an upgrade – but you’ll get over this quickly as they make up for this tenfold with the nursing services provided and the rehab team. Many places are designed to make visitors comfortable but skimp on back end with the residents. Kindred are completely focused on their patients – once you see this you won’t mind the chipped paint or room with a common bathroom. Between the care and the home cooked meals and made to order breakfast twice a week your loved one is well taken care of.

Kindred made a very positive difference. We learned some hard lessons and lost time and health but were fortunate to end up at Kindred -The RIGHT PLACE with the RIGHT STAFF is absolutely critical to how things will go.

Sunnybrook Rehabilitation Center Raleigh, North Carolina 27610

Sunnybrook isn't like a typical nursing home. It feels just like home. It's very clean and smells wonderful. The staff here is great, and if I could give it more stars I would.

Family of William McDaniel

Pruitthealth-Raleigh Raleigh, North Carolina 27603

Best Facility in Raleigh. My mother was in another facility in Raleigh that I chose due to it being closer to home. After less then 2 weeks at that facility I did significant research with health care professionals and found that this facility had a good reputation within the medical community. I moved my mother there and we could not have been happier. The staff were caring, food was good but not great, rehab was fantastic. When my mother was discharged she was able to return to home in better shape then when she went into the hospital intially that necessitated the services of a Nursing Home. I have recommended and will do so to again to anybody I know with a family member in need.

Sunnybrook Rehabilitation Center Raleigh, North Carolina 27610

I came here from another facility after I had surgery and I'm happy I made the switch. I love the staff here! Everyone is very nice and attentive. They go over the top to help me with anything that I need, from my routine care to personal problems. The activites are a lot of fun, and I love being with the other residents here. We are a very social bunch! We have resident meetings so we can discuss the facility, and give our input. It's nice to know that your opinion matters. Overall, I'm very happy that Sunnybrook is my home and I would recommend it to other people.

Claudette Britton

Tower Nursing and Rehabilitation Center Raleigh, North Carolina 27604

I am a daughter of a resident in the nursing home. I have never been so depress and unhappy with the way my mother has been treated at this facility. Room is constantly dirty, I feel a lot of the staff do not have the compassion that is needed to work with the elderly., If my mother dosen't eat they do not make attempt to try to feel her. She just lay there wasting away to nothing. When I went to see my mother my heart just broke to see that something that was given to her very special was stolen right from her head.. There are lot of accuses made that the staff is so great, However the only time I witness anything good is when they knew that I was in town. I truly would not recommend this nursing facility to anyone that would like to place a love one there, because I feel no compassion there. I sit and as God to please watch over my mother and take care of her and hope she is not a victim of too much medication because I do not feel that this nursing home is doing anything.. I would not rate this place a four stars , I would rate them as a Zero . For me the state need to going in to this nursing home and evaluate them especially since they are being thru medicaid. I hope this help anyone that decide to put there love here.

Tower Nursing and Rehabilitation Center Raleigh, North Carolina 27604

Please don't bring your love one to this place. The people that work there don't

like to clean up in the rooms and when you find something wrong they don't like to be told about it. I had quite a few bad experices in this place. They take the money and don't preform. I won't ever give it a 1 rating. I believe from what I seen

that there is abuse going on here.

The Laurels of Forest Glenn Garner, North Carolina 27529

This is place is the worse place i have ever experienced. Lack of communication, lack santation, and total disregard to the patient well being. There are better places out there than this one.

Pruitthealth-Raleigh Raleigh, North Carolina 27603

In general the care is pretty good. Most staff are competent and caring. The place is clean and smells decent, the food is probably better than other institutions althought the meats are inedible. The kitchen staff goes out of their way to see that residents get what they want. Physical therapy is pretty good as well. Other ancillary services - laundry, maintenance are good and do their best.

There are a significant number of medication errors - the system is not designed well and everything is hand written which contributes to errors. The nursing staff is generally responsive.

The administration, however, is awful. The executive director does not care at all about the residents or the staff. He is unresponsive to requests. The admissions coordinator is a horror as well. She is self serving, vindictive and uncooperataive. It is impossible to get people on the phone there - no email, no voice mail, leave a message at the front desk, but most of the time they "didn't get the message."

Pruitthealth-Raleigh Raleigh, North Carolina 27603

Employees are unprofessional and lack compassion. Witnessed CNAs that were disrespectful to residents. I would never leave a family member in their care.

Unc Rex Rehab & Nursing Care Center of Apex Apex, North Carolina 27502

the best place they care for everyone i would take put my grandparents here

Litchford Falls Healthcare Raleigh, North Carolina 27615

I was very impressed with this facility. I do not understand all the complaints. They are great!

Pruitthealth-Raleigh Raleigh, North Carolina 27603

1 Worst place I have ever been in the CNA's are so bad and treat the people that they are caring for like shit!!!!!!!!!!!

Windsor Point Continuing Care Fuquay Varina, North Carolina 27526

smelly.

Litchford Falls Healthcare Raleigh, North Carolina 27615

My daddy just left this wonderful facility to go home after he had both of his knees replaced. Daddy was in a lot of pain to begin with and was very discouraged. The people that work there worked so hard to help him it was incredible. Instead of pushing pain pills at him that would make him sleepy they tried to get him to stop hurting by using some things in therapy (I can't remember all of the names right now). He would say that after using the two machines that he felt much better and that with some pain medications or tylenol he was able to work with them to be able to walk again. He said he doesn't doubt that he will be able to start jogging again! I would never have believed it. I would highly recommend this facility to anyone who needs therapy or just help to care for your parents. What a relief to have him taken care of so I could work and look for colleges with my son.