User Submitted Reviews

Sardis Oaks Charlotte, North Carolina 28270

Would not recommend this facility for short term rehab.

Room was hit, extremely small and very noisy. A reside it's call for help during middle of the night went unanswered.

At discharge, the sign off nhrse, Ikeia, left my 92 Dad waiting in the lobby for over an hour and a half to go home while she went to a meeting!

Pavilion Health Center at Brightmore Charlotte, North Carolina 28277

A friend of mine recently spent approximately 17 days in the Pavilion at Brightmore. I want to share several concerns of mine and theirs:

• No nametags worn or position indicated by anyone who gave medication or injections. They could have been anyone, including someone off the street meaning to do harm.

• Medication started at least 3 days after being sent to Pavilion’s pharmacy by the Eye doctor.

• Employees, including people who gave out medication or injections, never introduced themselves and seldom-to-never spoke to the patient.

• A therapist alerted the patient to a meeting about complaints against the staff. The issue being addressed was little-to-no communication between the staff and the patients. The patient signed the complaint form, listing their 2 major complaints. The response was an immediate visit from an angry employee who had not responded to the patient’s repeated requests during the prior 3 days.

• All meals were cold, including a bowl of tomato soup. There would have been no difference between what was given in sullen silence and simply opening and pouring it out of a can. Like you might expect in the prison of a 3rd world country.

• At night, there was only 1 male available to take up to 36 patients to the bathroom or attend to their needs- whether male or female. Again, no nametag, identification of role or communication of any kind. This one person was overworked and hostile.

• Most all employees coming to the patient’s room had foreign accents, making communication even more difficult. The patient and the staff had to resort to sign language on numerous occasions.

• The patient was in the hospital for their operation when shown the list of the rehabilitation hospitals. They chose this one- Pavilion at Brightmore- with no knowledge of it. Later, we discovered it had a 3-star rating (out of 5). This patient will never return there and we will caution others and everyone within our spheres of influence about this place.

• If you or a loved one needs the services of a rehabilitation hospital, please consider any other alternative than here.

Huntersville Health & Rehab Center Huntersville, North Carolina 28078

The business office lied regarding the status of my bill. I was assured throughout my stay that everything was paid by my insurance policies and "that I owed no more money." Three-and-a-half months after discharge I received a bill for just under $2,000 in a demand letter with the threat of lawyers and collection agencies. This was the only letter received as no previous money requests were sent Once this extortion money is paid, this outfit will have received over $16,000 for my length of stay. I am a senior citizen living on a small amount of Social Security. I wasn't aware there was so much financial abuse in these facilities. Don't let the nicely decorated rooms fool you.

Charlotte Health & Rehabilitation Center Charlotte, North Carolina 28214

I am writing this review in response to unacceptable interaction I experienced while attempting to advocate for a church friend whose husband was a patient at your facility receiving therapy following a stroke. My limited observation as to his physical treatment led me to conclude that the effort put into his care to be adequate and acceptable. The interaction with his wife and me was dismal. There was a discharge plan meeting scheduled for 10 AM on May 11. All the participants from our end were there before 10. We waited in the paitent's room until 10:10. At that time the person in charge of the meeting came to get us, and as we were going down the hall to the conference room, she began telling us that we had to be finished at 10:30 because there were other families waiting. The paitent's wife is handicapped herself, so by the time we reached the room it was 10:15. There was another delay that was not the fault of the staff. The wife requested that her daughter be contacted for a conference call. After failing at that attempt, it was now close to 10:20. We were reminded numerous times that the leader didn't want to be rude, but we needed to speed the process along. The OT gave a good report supplying needed information. The rest of the time was spent discussing the medical equipment that would be ordered for the patient to use after arriving home. There was little/no time to absorb the information, much less to form and ask questions. Then we were informed that the discharge person would not be at work on Fri. or Mon., but the leader said to contact her with any questions, as we were ushered from the room. It was in common vernacular a bum rush job. There was actually no legitimate concern for the family at all. Later, I left the leader a voice mail asking for a call back, which I never received. On Mon. afternoon I left the discharge person a voice jail requesting a call on Tues. morning when she returned to work. At 11AM, I called her. I asked her about the arrangements for the patient's transportation home. I was told that I was told that it would cost $50- $60 depending on how far he was transported. All I wanted to know was who was in charge of making the arrangements, her or the family. None of this would have occurred if time had been even close to adequate for understanding at the meeting.

This afternoon, I received a call from another friend whose husband and another gentleman had volunteered to transport the patient home. They arrived at the facility before 11, the time we were told he would need to be picked up. It seems that the nursing staff wasn't notified that the patient was being discharged that day, and there was some sort of computer issue going on. The patient, his wife and the others stood out in the hall for 45 minutes without any communication from the staff. The only way they got attention was that finally a "tie guy"/manager walked by and the wife approached him and asked what was going on. They were never even offered a place to sit and wait. I'm sorry, but this treatment is completely unacceptable. I realize that the staff is slammed everyday. However, they chose the jobs they have and should be ready to serve their clients accordingly. I was unaware of the rating of your facility until I came to the website. Then I realized that our situation was not a blip on the screen. It seems similar encounters are experienced by many of your customers. It is a shame that those most vulnerable receive poor, disrespectful treatment, especially since Charlotte Health… is a for profit organization. It is a lovely place which, if run with high expectations could become a 5 star center. I truly hope the effort and modifications are made with altruism in mind in order to reach that goal of being of service to those in need. Alice Bayne

Peak Resources - Charlotte Charlotte, North Carolina 28205

I was in Peak Resources 46 days after surgery. The place is very clean. Their therapists are excellent, but they are very understaffed with nurses. I believe each CNA has 20 patients. Once when I asked for a pain pill it took 1 hour and 10 minutes to get it. There is a big turnover in their nursing staff. Most of the nurses have minimum training, and are recent graduates of a nursing program. I think I saw only 1 RN nurse with a BSN. The food is awful, which was surprising in a health-oriented facility.

Clear Creek Nursing & Rehabilitation Center Charlotte, North Carolina 28227

Horrible place does not have enough staffing cna or nurses, resident do not get the care that they need due to no help!!! My mother was spangled by one of the cna we had to report it to the board of nursing the administrator did not please us!!!! DO NOT BRING YOUR FAMILY HERE

Sardis Oaks Charlotte, North Carolina 28270

If you care about your loved ones do not send them here!! This nursing home totally ignored my mother's illness. I went to visit and one look at her told me she was in trouble. I made them call to have her transfer to the hospital. Where she eventually died.

Royal Park Rehab & Health Center of Matthews Matthews, North Carolina 28105

Gone down hill since Aug 1st 2015. Admin won't even return calls nor does director of nursing. Food is being served extremely late and and not editable. Long term Social worker named Lava is allowed to boss and talk down to residence. Thank goodness for Flo and Ashley and one or two other that watch out for my mom but they can't be there 24/7. Highly under staffed and taking on more residents. 6 next week. Many families are paying upwards to $15 an hour extra to have someone sit with their loved one on top of paying for the care they are suppose to be already getting.

Royal Park Rehab & Health Center of Matthews Matthews, North Carolina 28105

I would never check anyone into this facility again put my mother

Mecklenburg Health & Rehabilitation Center Charlotte, North Carolina 28273

I have been at this facility several times for rehabilitation. The therapy and nurses here are excellent. My biggest challenge was getting around since my recent amputation. Therapy has definitely helped me overcome my mobility issues. Now, I have the prosthetic and hopefully I will continue to progress. I still have more work to do, but now I am onto the next phase of my journey. I would definitely recommend this place for short term rehabilitation. If I need rehab again, I am coming back here.

Peak Resources - Charlotte Charlotte, North Carolina 28205

Most of the nurses are new grads at this location they pretty much don't know anything about patient care. They are also very short staff. call lights could be going on for 20 minutes before someone come to answer it. The food sucks at this location both taste wise and nutrition wise. They serve rice, sweet potatoes, and orange juice to diabetic patients. confuse patients gets neglected big time. they would be picking in they stool for hours without anyone bothering to clean them up. I would definitely not put my love one in this location, specially if they are confused.

Royal Park Rehab & Health Center of Matthews Matthews, North Carolina 28105

Food is not fit for animals to eat, is always cold, and there is never a schedule for meals.. Care is non existent, Calling a nurse via the call button takes an hour! God help you if it involves a fall or medical emergency. Not one staff members cares about their job or anyone under there care. Do not use this facility.

Carrington Place Matthews, North Carolina 28105

Went for a tour of this faculty one weekend and my husband and I were very impressed with the gentlemen (nurse manager) that assisted us. The overall appearance of the facility was slightly outdated but very clean. Our mother was a short stay rehab nod we were plead with her therapy and nursing care. We didn't see the doctors much but the nursing staff and weekend manger as well as therapy staff were very helpful.

--Darlene

Peak Resources - Charlotte Charlotte, North Carolina 28205

This place deserves no ratings, its awful & hope they get shut down.

University Place Nursing and Rehabilitation Center Charlotte, North Carolina 28262

If I had know how long it took to get a bed pan for my loved one she would not have been there. 30min. to 50mins is unacceptable. Also one bath and that was on a Saturday, unless you call wetting one end of a towel and washing her and the other end to dry her a bath..There were no pan of water or soap used. I had to pick her up and transport her to er, because her leg was so infected. Do not take your love one here.

Peak Resources - Charlotte Charlotte, North Carolina 28205

As I read all five of the first review,, I found myself in each and every one of them.We too was mislead by Presbyterian hospital. We were very unhappy with the care received. Poor bedside manners, understaffed. We were made a lot of promises that were not delievered. And if you dare complain, staff would treat you differently. The only good thing I have to say is,"The building is nice".This place needs to be under deep investigation..

Wilora Lake Healthcare Center Charlotte, North Carolina 28212

This nursing home needs people who are happy and can be encouraging to residents. Some are unapproachable. Some of the faces on nurses look sad and unhappy to there and seemed like they are bothered t be asked questions. When i call i am left on hold for 10min. Then when i call back especially on weekends the phone keeps ringng no one picks up. administration is pleasant and helpful. Some nurses are nice while others are questionable. Wilora hasn't been the same. I have to wonder and ask what makes them outstanding from the other nursing homes? I just don't see it. I am somewhat dissappointed.

Mecklenburg Health & Rehabilitation Center Charlotte, North Carolina 28273

This is long overdue…my dear mother was a long term resident from 2005-2008 and was treated with respect and dignity by nursing staff and administration. No one wants a parent to end up in residential care; however, MHC was a caring and responsive to her needs and to my father's and to mine.

University Place Nursing and Rehabilitation Center Charlotte, North Carolina 28262

Do not EVER allow your loved one to be placed in this facility! Unprofessional and uneducated staff. The worst care possible!!

Olde Knox Commons at the Villages of Mecklenburg Huntersville, North Carolina 28078

My father was a resident here during his last stages of Alzheimer's Disease. I can honestly say it was a fantastic facility. It FAR exceeded my expectations. The staff was so kind and caring. The comfort they gave my dad during his last days was phenomenal. The facility itself is very clean. I would highly recommend it.

Sardis Oaks Charlotte, North Carolina 28270

My mom was here recently. Great care. Nice staff. Therapy pushed her to work hard and she was thankful for that (though not at the time!). No smells and is clean. A few staff not as sweet as most, but overall it was a great stay. Would definitely go back if needed.

Saturn Nursing and Rehabilitation Center Charlotte, North Carolina 28262

My daddy was at Peak resources because that place was recommended by the hospital. Dad was there 4 weeks when we had a 'care plan meeting'. The meeting was to tell us that we had one day to find a place for him at another facility or to take him home! No notice! I work as does my sister. We found a place for him at Saturn. I wish we had been able to send him there in the first place. The people there are caring and compassionate. The therapy is outstanding. My dad improved so much there. What a waste Peak was. That is a month of my dad's life he will never regain. Do not send your parent there. You will regret it.

Peak Resources - Charlotte Charlotte, North Carolina 28205

My dear mother was at Presbyterian hospital following a hip replacement. We were told that Peak was the only facility that had offered her a bed. We went there after her representative at the hospital told us it was good. We were so mislead. My mother had a surgical wound from the hip replacement. After one month, my mom was sent to the hospital because of a fever and was not able to be awakened. The emergency room doctor told us the wound was infected and had a dirty dressing on it. After that I refused to take my mother back. I went to another facility and was very pleased. Each time we went in I checked my mom's dressing, it was always clean and changed. My mom cried when she went home. She said she was glad to be going but she would miss everyone there. Don't be fooled! If they say Peak, say NO! Call other places. I truly believe that Presbyterian is in cahoots with Peak. Peak must be paying them to send people their way.

Charlotte Health & Rehabilitation Center Charlotte, North Carolina 28214

They made what I thought was impossible, possible! I walked out of there version 2.0 of myself.

Huntersville Oaks Huntersville, North Carolina 28078

Although the facility is nice and the staff is friendly, there are signs posted stating that no children under the age of 12 be allowed in due to flu season. When I visited my friend there I learned that staff bring their children to work so they are ignoring their own precautionary rules. I think the food is pretty bad so they really should do something about that too. It's okay. I wouldn't call it the best, just okay.