User Submitted Reviews

North Las Vegas Care Center North Las Vegas, Nevada 89030

What a turn around in this building. Staffing is better than most. Hands on Unit Managers and Director of Nursing. The Dietitian and kitchen team amazing. Lets talk rehab and how those who felt they didn't have a chance really have improved their quality of life. I had an issue, the Director of Nursing met with me, took care of my Mom's issues and we could not be happier. Great team work !

Canyon Vista Post Acute Las Vegas, Nevada 89148

Unacceptable, outrageous service!

I don’t know how this facility is still in business! How they manage to pretend that they care about the people? My son was admitted with severe muscle pain and they left him for more than a week without any treatment. There was no physician for 5-6 days, no one cares. This is a rehab facility but the therapists don’t do absolutely nothing. The personnel are cruel, heartless and left my son without any medications and treatment in pain. They used the money from the insurance and one day somebody decided to discharge him without asking him how he feels. They discharged him with the same pain as he was admitted and just used him to take the money from the insurance. My son has been with MS for 18 years but all the personnel remained heartless seeing his suffering. The manager in charge is Anna Lynn – rude, unprofessional, cruel person without heart, made of stone.

Everyone better stay at home than coming to this facility. Shame on all people who take salaries to help the others but don’t do anything and are so cruel to watch suffering people without making minimal efforts to help.

Marquis Care Plaza Regency Las Vegas, Nevada 89108

I personally know deaths that have occurred here due to understaffing and substandard care. A few patients or residents almost bled to death. Three had ventilators that weren't monitored. One was just accidentally unplugged from his ventilator. If you like rashes, come here. Scabies and undiagnosed pustules abound. Take a wide detour folks. The administrator has a big smile--and an even bigger wallet thanks to Medicare fraud.

North Las Vegas Care Center North Las Vegas, Nevada 89030

NORTH LAS VEGAS NO CARE CENTER IGNORING IS WHAT THEY DO BEST

Kindred Transitional Care & Rehabilitation-Spring Las Vegas, Nevada 89118

I will go home soon, so I'd like to recognize Mireya for her exemplary service during my stay. Please know you have a hard working employee in Mireya. Thank you for everything.

Kindred Transitional Care & Rehabilitation-Spring Las Vegas, Nevada 89118

I received the best care here. Everyone treated me like I was part of the family and they treated me like a queen during my stay. Thank you for everything. Yolanda

Kindred Transitional Care & Rehabilitation-Spring Las Vegas, Nevada 89118

I have been treated very good here. I woul recommend this place for Rehab. They gave me exercises to live in my home. They are excellent.

Mireya your CNA was excellent. Always cheerful, ready to help and seemed to really care.

Thanks for everything.

L.P.

Kindred Transitional Care & Rehabilitation-Spring Las Vegas, Nevada 89118

Our son, Peter has been a patient here for a couple of weeks now and we could not be happier with the care he's received. We have encountered a group of people who truly care about him and have Gone to great lengths to take our needs into consideration as well. We wish he could stay here forever.

Kindred Transitional Care & Rehabilitation-Spring Las Vegas, Nevada 89118

Prior to coming to Kindred Spring Valley Rehab, I did not know much about rehab facilities. I have been here for several weeks and I cannot say enough good things about this place. Everyone has been amazing from day one. I'm so happy I came here to get stronger. The housekeepers, maintenance, food service, nursing, physicians and all other staff have been outstanding. I'm especially grateful to Rex who pushed me to work harder every day, which has allowed me to discharge home. I would without hesitation recommend this facility to anyone needing rehabilitation. Thank you from the bottom of my heart for your compassion and caring. -Gail

Kindred Transitional Care & Rehabilitation-Spring Las Vegas, Nevada 89118

I have received excellent care here. Everyone from housekeeping and maintenance to nursing, therapy and physicians have all been amazing. Everyone is extremely attentive anticipating my needs and meeting them every minute of every day. I feel so fortunate to have had the chance to get to know everyone here. I wish I could stay longer. I am fond of everyone here and I will miss everyone very much. Special thanks to my nurses and CNAs. Juanita by far is my favorite, but I love everyone here. Thank you for getting me strong enough to go home. I will definitely come back to visit you all. -Boris

Kindred Transitional Care & Rehabilitation-Spring Las Vegas, Nevada 89118

I am having a great experience here. I have wonderful CNAs who take very good care of me. There are many outstanding people here, I would like to recognize Kim, Elaine and Juanita. Thank you.

The Heights of Summerlin, LLC Las Vegas, Nevada 89144

When it comes to The Heights of Summerlin, don't be fooled by the use of the Summerlin area in it's name. Quality and expertise are FAR from what you will receive here and one star is way more than they deserve.

It doesn't take a medical professional to realize that this place, The Heights of Summerlin, should incur one of two things;

1.) An immediate and complete change of management, administration and all operations and practices

2.) Be shut down immediately

My mother was a patient here for approximately 28 hours. It was only 28 hours because after only about 19 hours we were determined to get her transferred out ASAP.

She did not receive medicines until my dad stormed in and got in the face of the administrator, head nurse and others and demanded she get her medicine. The IV nurse refused to wear gloves, needles were just thrown into a small open trash can in the room, there are no soiled linen or sharps disposal containers, food came in a ziplock bag, the bathroom was disgusting, and so much more!!!

if you care at all for someone DO NOT let them be put in this nightmare. A lack of professionalism, cleanliness, competence and concern are just a few of the things you will encounter.

I can only use so many characters here for a review so read my full review here: http://www.nvilloria.com/#!Calling-Out-a-Flawed-Facility/c1uhh/5733b4340cf284cf213ff71b

Marquis Care Plaza Regency Las Vegas, Nevada 89108

I worked here for a few years and notice some of the same issues that other people have pointed out. The DON and her "family" are lazy and don't even think to try to cross them because the "family" will make sure you regret it. You will feel isolated and given horrible shifts while the "family" gets off on holidays and most weekend. The Administrator "DIVA" is also someone not to cross. She pretends to care but really is only concerned about receiving attention from any young male who visits the facility…yes she is working on being a cougar, probably mid 50's and looks for guys in their 20's and 30's while patrolling the facility.

I realized this place, though nice in appearance was awful and have since moved on.

Lake Mead Health and Rehabilitation Center Henderson, Nevada 89015

Patient abuse and they steal all their belongings. Horrible horrible place. My dad said a worker punched him in the face. We have oictures to prove this.

Marquis Care Plaza Regency Las Vegas, Nevada 89108

I did my nursing clinicals here, and did note several unusual things as a student.

I've seen nurses who can't speak English not even care about the residents not understanding them. They'd make fun of the residents when they looked confused as they babbled to them in another language.

When I told a nurse about something about a person needing pain medication she ignored the request. I spoke my English slowly so that I'd be understood.

That same shift a person almost bled to death there. One lady had blood all over her gown from her mouth. It was just a few hours after I'd started my afternoon clinicaI. I told the nurse. The nurse saw it and shrugged. She did nothing. I told a respiratory therapist. The therapist came up to the nurse to give her a hug and an invitation to 'their' niece's birthday party. I waited til she left the nurse and followed the therapist asking about the bleeding resident. She said the nurse would take care of it. Nothing was done. My clinical supervisor was no where to be found, and I had about 2 hours left to go in the clinical. A half hour later, a young lady came up to Miss Do-Nothing and chatted about 'the niece's party', hugged the nurse and said that she'd be there but might be late. She waved at me as she went down the hall. the CNA's said she was the Director of Nursing. I asked if everyone here was from the same family. The CNA's laughed and one said 'practically'. The patient's bleeding was still going on. The CNA's there were really concerned but gave me a sideways look when I said people didn't seem to be doing anything about it, the bleeding.

When an oncoming nurse came on in the next hour to take over the hall from this do-nothing nurse I listened to the report, the information nurses give to the next nurse at the end of their shift. In report when it came to giving information about the bleeding resident she told the oncoming nurse that nothing was wrong with this particular lady and tried to leave for the day. The afternoon nurse however stated that she was a per diem, and always did rounds at 'this place' and that she saw the bleeding and wanted to know when this resident was going to be 'sent out' to the hospital. The do-nothing nurse began to stutter and said she knew nothing about any bleeding, that she had to go as she had church in the morning and that since the bleeding had just started it wasn't her job to send this resident to the hospital, that it was the responsibilty of the new oncoming nurse. She also said that if this per diem (on call) nurse didn't do her job she'd report her to the DON (director of nursing, her…relative??)

Next up--the respiratory staff. Many seemed also to be a part of this extended 'family'. But they all seemed to have a too-relaxed work ethic? There are a lot of people here on ventilators. Alarms kept going off while the respiratory therapists were on smart phones at the nursing station. I never saw one alarm being answered in an urgent manor. If a CNA asked for an 'RT',a respiratory therapist, I'd see the RT play on their phone for at least 5 minutes before going to the resident's room. (My clinical instructor told us we were not to use phones in clinicals and definitely not 'on the floor' when we graduated.)

Next up are the wounds I saw here as I helped in turning residents for CNA's (who seemed to be always working short staffed.) HUGE holes in the sacral area of people. Dressings on them that were basically falling off and smelling horribly. The CNA's said that only certain nurses would change the dressings when they asked them to. The 'do-nothing' nurse and her 'cousins' were the 'ones you don't ask' :((

I know I graduate soon. I've done clinicals in hospitals and other nursing homes, but I've never seen a bunch of staff like this place has. I told my clinical instructor about the incidents I witnessed and she said she'd approach the DON and the higher ups in administration about what transpired.

Las Vegas Post Acute & Rehabilitation Las Vegas, Nevada 89109

When you enter this place, you have entered hell! The smell, the conditions, the care, your better off leaving them on the streets! They run the medicare bill to the limit and then they will release them. No matter if they need more care or if they are ready to leave weeks before! They keep them there no matter what! No you cant just take them out once they are admitted, then it's falls under AMA (against medical advise) where insurance wont pay and your stuck with the bill!

You walk in if the smell doesn't knock you over the conditions will. Lights to patients room flashing, people yelling help where staff keeps on walking. This place is not fit for animals let alone humans! They do not get them out of bed for breakfast, they drop a tray and run. PT that is a joke and the doctors will see them 3 times in 6 weeks, no longer than 15 seconds! There is no getting them up dressed and ready for breakfast so they lay in their pee or what ever until someone has time. That could be hours! This place falls under medicare fraud, our tax dollars at work. Really sad place!

Las Vegas Post Acute & Rehabilitation Las Vegas, Nevada 89109

We used this faculty in 2013 when my Father was a victim of a violent crime. My first impression was the place smelled like sewage. When the lights went out my father said the roaches would come out too. They did not give my Father his pain meds when needed until I came around and complained to the director of nursing. I did file a complaint with an ombudsman. Now almost 2 years later I am still haunted with the place because they have billed us incorrectly and no one will listen. Please save your loved ones from the faculty on Maryland drive. If I could give a zero I would.

Torrey Pines Post Acute and Rehabilitation Las Vegas, Nevada 89146

Torrey Pines should be shut down. The staff is rude, never lets you finish your sentence before they hang up on you. You never get your mail. They do not do an assessment to see if you have food alergies or dislikes. They will keep you in a pamper instead of helping you to the bedside comode! You will loose all dignity in this facility. SHUT IT DOWN!

Saint Joseph Transitional Rehabilitation Center Las Vegas, Nevada 89102

Heard this place just had one of its patients claim she was raped there. The investigators frop the PD were there and had medics take her over to umc to get checked out. Pretty disturbing

Torrey Pines Post Acute and Rehabilitation Las Vegas, Nevada 89146

I am in Torrey Pines right now. This place should be shut down. The nurses are about as useless as they come. The cna's are even worse. The food is absolutely disgusting! I have called the Department of health and human services, as well as looking into getting an attorney. If there is another place to go besides Torrey Pines GO THERE as fast as you can!!!!. I wish I could give this place no Starr's because they don't deserve any!

Marquis Care at Centennial Hills Las Vegas, Nevada 89149

This place is nice location however management is unprofessional disorganized. Place has no qualified real medical care and staff doesn't know basics. Like a zoo inside lots of falls!!!! High turnover and all they care about is $ no compassion

College Park Rehabilitation Center North Las Vegas, Nevada 89030

If this is your only choice make sure someone is at your loved ones bedside because if you are not, then they will not be cared for properly. Signed anonymous previous nurse.

Las Vegas Post Acute & Rehabilitation Las Vegas, Nevada 89109

This place is a DUMP!!! The minute you walk in the front door the overwhelming smell of urine and feces is intoxicating. Unfortunately, 98% of admissions are pts who are discharged from a hospital after a fall or orthopedic surgery and are sent there for so called "rehabilitation". The majority of admissions are received on Friday evenings. These people lay there, writhing in pain, until Monday when the Dr decides he will come in and make rounds. Even the oncall, covering Dr will refuse to write orders for any pain medications over the weekend let alone come in and see the patients. The equipment including beds, wheelchairs and bedside commodes are in terrible condition. There is no clean linens, no food of any substance and no ice for these patients. The kitchen is kept locked with no access from 7p till 5a so if the newly admitted pt is hungry they can have a hard nasty pb&j and maybe some warm water. The place is a disgrace and I don't understand how they have been allowed to keep accepting admissions when they don't have the means to care for these people. Many people get "sicker" due to lack of required medication and lack of followup on critical lab values and xray reports. There is almost NO therapy happening yet Im sure it is billed as being done. The RN's lack experience and often time even common sense or knowledge. Yet they have new art work covering the walls while pts don't have necessary medical supplies. DO NOT allow your family members to be placed in that facility. If they are there, get them out NOW. A very concerned citizen

Saint Joseph Transitional Rehabilitation Center Las Vegas, Nevada 89102

Worst place ever!! Most of the staff Don not do there job right either the cnas get mad because you tell them you want your loved one to he turned or placed a specific way they get mad there rude disrespectful!!! So many family members complain at first I thought it was great for my dad and now I see the reason why families do not want there loved ones here not going to lie there is a few employees here that are wonderful but the rest I just can't believe how disrespectful they are t hey should not be working as CNAs I hate this place!!

North Las Vegas Care Center North Las Vegas, Nevada 89030

I would give 0 star if possible. This was a horrible experience for my husband; he has dementia , plus had another stroke before going there for PT and speech therapy. I have nothing bad to say about the therapists, but the aides and others were unkind and rough, and he had bruises all over him when we brought him home. There were flies all over everything, including the food which they left for him, although he needed help with eating. Even with help, he refused to eat a bite of food… who would, with flies on it ? ! Since I was there, every day, I saw that he wasn't the only patient who was neglected. They just gave a shove to the patients in wheelchairs, then left them in the halls, just sitting there. This place should be closed. Also, as others have mentioned, even though his name was on all his clothes, he came home without several clothing items, including sweat shorts and shirts.