When it comes to The Heights of Summerlin, don't be fooled by the use of the Summerlin area in it's name. Quality and expertise are FAR from what you will receive here and one star is way more than they deserve.
It doesn't take a medical…
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I was at the Heights for rehab, of the 6 days i was there i only had therapy 3 days. the therapists were juggling several patients at a time and the quality time of each session may have been on the order of 20 minutes in an hour. Anna in therapy…
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Looks are deceiving. From the outside it looks like it's a great place & the inside isn't bad either until you have a loved one staying there. The nurses come across as caring & nice but once you've been there for a while you see what's really…
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Did not get the service we expected here, not worth the price, Needs to be dedicated to the patient's well being.
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My dad was a patient for 2 months in the eru..the morning shift nurse during weekdays was always in a rush and yelling at the staff. On two occasions she almost made a med error...the evening shift was fantastic...one was a former hospital…
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The nurses and the cnas in the ERU are wonderful! Especially the daytime and the swing shift. They are very attentive and caring for the patients. The wound care nurses are superb and helped heal my parent's wound that was received during…
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On a grade scale maybe a D or D- depending on the time of day. Wrong medication, left too long unattended in wheelchair, diabetic and went too long w/o food. Left in worse shape then when she was at home & hospital. Cuts & horrific bedsore…
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Seriously, this is a NURSING HOME and residents are festering with Stage 3 bedsores! We moved our loved one OUT after a few months. Frankly, I'd love to give more details, but I'm scared of reprisals.…
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Broken promises. Staff is rude and management is ghetto! They are understaffed and always seemed burned out. If you want to know what is going on in the facility, just spend 5 minutes near any of the nurses stations. It may look nice, but it…
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this facility is extremely under staffed...therefore residents do not get very good care..The DON let the great nurses go. The DON does not care about her nurses or residents. The DON treat her staff unfair and does not have respeact for a…
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this facility is extremely under staffed...therefore residents do not get very good care..The DNO let the great nurses go. The DNO does not care about her nurses or residents. The DNO treat her staff so bad. That is why the nurses walk out…
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I should have known when I found a note in my Mom's room left by the prior patient's family. It said that they were taking their parent out of there because they continued to give the wrong medication!
This is one of the most expensive…
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this facility is extremely under staffed...therefore residents do not get very good care..Nursing staff does not follow thru in getting back to residents family with answers to your questions about your loved ones... our family member fell…
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very short handed on staff...nurses were great but overworked...cna's were lazy and crappy....my husband had call bell on for almost 30 minutes before a cna stopped by....i asked where the nurse was....she was dealing with another patient who…
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My husband contracted a life threatening infection in this home, due to ill training of the CNA's who work there. Far more training is needed of all the nursing staff, and they also seemed to be short-staffed all the time. The place is pretty…
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