Review of The Estates at St Louis Park LLC

1 Star User Review

My son was in Golden Living Center after a lengthy illness and was transferred from University of Minnesota hospital.

He got there Dec 23, 2014, and never saw a doctor until the second week in January.

His bed broke the first weekend, he could not raise it because he was told it would tip over if he did. He got a different bed the next day, which was too short fr his height but I heard the maintenance person tell the staff they had no other beds.

He finally got another bed after two more days.

He called me on his cell phone one evening at 8:00 PM, asking if I could find someone to change him as he had laid in his own waste for over an hour with no response from the call button/light.

It took me over 20 rings to get another nursing station to answer as they have no operator after 5:00 PM.

They sent some one to assist finally after calling the nursing station where he was.

He was ignored, and when he asked if they could do something for his bed sore was told *NO* by a male staff person unless he had a prescription and the wound was left uncovered until the next day when a different aide at least put a pad on it.

Problem after problem was reported to the home, they would change for one or two days then start all over.

The end came when I went to see him and he wasn't in his bed or his wheelchair, and when I found a supervisor for the nursing staff they said he had been sent to the ER the day before, I asked why I wasn't called and was told my name wasn't on the chart.

When I told them I had made sure the home's social worker had my name and my daughters name I got the blank look.

When I asked where they sent him, they had to make telephone calls and ask the hospital if they had him as a patient. When I asked why he had been sent, I went through another 30 questions and the supervisor at one point asked one of the aides if she knew.

I found out and finally went to see him where he was actually getting care.

He was supposed to get physical therapy to get him walking again, and I think he got maybe 4 visits in the month he was there.