User Submitted Reviews

Collingswood Rehabilitation and Healthcare Center Rockville, Maryland 20850

I give this facility a rating of 0. My mother entered this facility in 2/2016 after having a massive stroke. She could no longer walk or move herself and became blind from the stroke. My mother's stay started out with having good care so we thought. Every time the family visited my mother, she was always laying on her back just like the woman in the bed next to her. They were supposed to turn her every 4 hours but they never did. In July my mother became very ill and we found out that she had a full body infection. She was admitted to Shady Grove Hospital, and the emergency room doctor said he has never seen bed sores this bad. She had bed sores so bad that the tail bone could be seen. The sores were Stage 4 bed sores that takes 5-6 months to develop. Collingswood Nursing & Rehabilitation Center stated that she did not have them when they took her to the emergency room. During her stay at the hospital, they informed my dad that she could no longer return to their facility. They are terrible caregivers. The nursing assistants do not know what they are doing and aren't fully trained. Check the State of Maryland's Health inspection report on them from 2008-2015.

Collingswood Rehabilitation and Healthcare Center Rockville, Maryland 20850

Collingswood was a horrible place for my loved one. As the prices increased, the care declined. After terrible care that I believe accelerated my loved one's demise, they are now threatening me with a collection agency. An awful experience.

Manorcare Health Services - Potomac Potomac, Maryland 20854

My mother was at the facility twice due to a fall. The OT was sufficient but the communication from staff, especially the social workers, was terrible. At the last minute they stated she was discharged, neither time organizing a care plan meeting. I would never recommend this facility. They ignored my requests to have my mother's hair done regularly and for her to attend activities daily also.

Manorcare Health Services - Potomac Potomac, Maryland 20854

We were not notified that death of family member was imminent. We were callled after he died even though we were all nearby and could have been there in minutes. Phone calls to the director, and letters to the director to discuss our distress about this were not returned or answered.

Manorcare Health Services - Potomac Potomac, Maryland 20854

Our Manorcare (Potomac, MD) experience was exceptional. They took fantastic care of my mother. The staff is professional, friendly and responsive. The facility is lovely, nicely decorated and clean. There is a lovely dining room and beautiful patio area. Everything was so well done, so nicely done and so thoroughly done. It was such a comfort to know our Mom was being so well cared for.

Manorcare Health Services - Potomac Potomac, Maryland 20854

I am given to wonder if the low ratings given by others were actually placed by competitors. At 89 years of age, I am a male with a grumpy disposition and with several disabilities I had a hip replacement and entered Potomac Manor Care for rehab. I arrived in pain and trepidation but was immediately cared for in such a professional manner by warm and considerate attendants that my anxiety was dispelled. I knew I was going to be well cared for--and I surely was. It amazed me that the entire staff was consistently warm, pleasant, thoughtful and knowledgeable. Even the person who brought my morning paper came in with a bright and cheerful "Good morning Mr Rodney" and so did the persons who mopped my floor when I spilled stuff. PT, OT and everybody was so beautifully trained and caring and pleasant. The Medical Director is outstanding and somehow they found every request I made as a reasonable one. And I made amazing progress. And when I left Manor care had arranged for the home services I would then require as well as a walker (paid for by Medicare) and other useful items. I cannot imagine what else they could do for me and if my wife or I again need nursing home service that is where we will be. Oh, I should note that my wife has been there for extended stays twice before my turn and her experiences equaled mine. That is a splendid outfit. My name is Bob Rodney--I do not want to submit this annonymously.