Review of Autumn Lake Healthcare at Cromwell

1 Star User Review

This place isn't suitable to house a dog pound. It is run down and filthy. The staff isn't too far behind. With BIG attitude problems adorned by the Aids, and their lack of compassion for the residents, is pathetic. They cant be found even when using the call buzzer!!! So if you have an emergency you are out of luck. No one knows how to follow directions. The food is cold every day, and disgusting. More food is returned to the kitchen than is consumed. The cleanliness of the residents is horrific. They all have greasy hair and are unshaven, and their finger nails don't get clipped or cleaned. You are lucky to get your clean laundry back, labeled or not. The facility is good for 1 week after the Agency on Ageing and the Ombudsman visit. After that, all is back to the pits. I have to say that the P.T., Social Services, Recreation, and Appt. Scheduling Dept. are the only good things happening here. Patients are not a top priority.