User Submitted Reviews

Highland Care Center Salt Lake City, Utah 84124

My brother was in this facility and when her was transferred to another facility his new clothing has disappeared. Several of the nurses took the items that was missing down and we as well took down his items. I presented the missing items to the person at the desk handling this and she said She would take care of it. Several attempts later My husband and I went to the facility and was told to purchase the items mission and submit a bill which we did and a year later we still have not heard from them. It wouldn't have been so bad but we are not out the money for the items purchased and then we had to purchase them again and out that money too. I suggest don't buy any extra clothing for clients and have one set only. wear a gown because there seems to be someone taking things there.

Life Care Center of Salt Lake City Salt Lake City, Utah 84117

Would NEVER recommend this place to anyone!! The night staff is the worse!! My grandfather was staying here. The CNAs would tease him and tell him to pee his bed. They wouldn't clean his room or his bath room. My grandpa would cry every time my grandma would leave for the day because he didn't want to be left alone with the staff. He can not walk or get up him self. He would be scared to ask for help at night. He ended up getting the stomach flu and had an accident in the bathroom they left the mess there and didn't clean it . my grandma came in the next day and saw the mess. She told so many people what was going on and no one wanted to fix the problem. He is finally got out of there and placed some where else. This place needs to be shut down or need to fire and hire other people.

Life Care Center of Salt Lake City Salt Lake City, Utah 84117

My mom was place there after a stroke and we were really impressed. The nurses and aides were so kind and patient with her. And she loved the therapy team. She was able to return home which no-one expected. We are so thankful to them all.

Aspen Ridge West Transitional Rehab Salt Lake City, Utah 84123

Lincoln Church and the Aspen Ridge West Rehab Team are amazing! They are well trained and compassionate with their clients. I am grateful they let our company, Accessible Systems of Utah, present an inservice. These therapists really work hard to help their clients recover and thrive.

Woodland Park Rehabilitation and Care Center Salt Lake City, Utah 84106

Some staff are stellar and some staff are abusive and negligent which results in death of your loved one.

Woodland Park Rehabilitation and Care Center Salt Lake City, Utah 84106

My mother had the sad experience of being transferred to this place, She was in the respiratory wing on a ventilator and tract. Someone from the family would be their for a few hrs everyday. No matter what time of day it is. the alarms are going off. Mom was in a room with a lady with the same thing. Their vents would constantly sound alarms we would wait up to an hr, before anyone would come in and even check to make sure the patients were ok, or if it was just an alarm error!

Mom started being overly tired and stopped responding to us. She developed Mursa during her stay. The respiratory therapist came in to suction her tract, and dropped the tube on the floor, He picked it up and gave it back to her. I asked if he was going to reuse that. He said it's ok it was just on the floor for a minute! Then he took it and rinsed it off with water and gave it back. I had to insist on the nurse to go replace it. I"I wonder how she got Mursa"!

She started going down hill pretty fast Mom was on a feeding tube, And I asked the nurse while she gave mom her meds, why she did not give the tube a flush with water, We were aware of how it works, Her response was oh she gets enough with her food!

She had to be rushed to the hospital , and when the nurses turned her over, she had a 4th degree bedsore on her tailbone, so large a big man's hand could completely fit inside of the hole, They had to do surgery, and were told it would never heal. Her kidneys were also dehydrated and was in need of dialyses, Which is why she was disoriented and not responding . During the time she was in there, I called adult protective service, Every time they came the center would have an excuse to not show her records, and say the computers were down.

My mother never healed after that, and was placed in another care center, who should her care and compassion! The pain she went through because of negligent care is inexcusable !!

PLEASE I am warning anyone this place is not good for your loved ones! My mother ended up passing away because she had no strength to fight the infection anymore.

PLEASE check for bed sores when you visit your loved ones. I wish I had of done that.Make sure they are changing there bedding often and their depends. Document anything that is not right in your presence, And if you are worried the care they are not receiving is up to par, contact Adult protective services, and the ombudsman.

The elderly deserve to be treated with respect towards the last years of their life. Remember we will all maybe be in this situation, start now on making sure your loved ones are taking care of. complain , be there, pay attention! They deserve our respect!! The only reason this is getting a star is because I can not post this with out rating it, or it would be minus 00000

Aspen Ridge West Transitional Rehab Salt Lake City, Utah 84123

My parent got Clostridium difficile (C - Diff) at Aspen Ridge West. They sent him to the hospital since they didn't know what was wrong, Then they would not let him come back. Avoid this facility, it has good ratings but really the care is only average.

Pine Creek Rehabilitation and Nursing Salt Lake City, Utah 84104

infested with cock roaches and their disease'

Rocky Mountain Care - Cottage on Vine Salt Lake City, Utah 84107

Great Care!

Avalon Valley Rehabilitation Salt Lake City, Utah 84115

I am currently in this facility and have been for about three weeks. I am recovering from surgery resulting from an accident. My stay here has been frustrating. I have tried not to be a burden on the staff because I know they are busy and there are many residents with much greater needs than I have. I do sometimes have pressing needs, however, and it is very difficult to get the needed help.Most of the staff seem to be capable enough (although there are more exceptions than I would like) but they seem to be understaffed ALL of the time. I recognize the need to avoid over-staffing to make a profit but caring for the patients needs to be the first priority. It isn't here. I'm afraid the bean-counters have squeezed down staffing so much it has seriously affected the quality of care.

Little Cottonwood Rehabilitation and Nursing, LLC Salt Lake City, Utah 84115

Dinning services is great, food is amazing. a lot of compliments.

Mt Olympus Rehabilitation Center Salt Lake City, Utah 84109

It is very disturbing that the activities staff paint the patient's fingernails against the wishes of the family. This may seem like a harmless activity but it is very disturbing to see my mother's person treated like she is a Barbie doll. I came in yesterday to find my mother's nails were painted black! This is the second time this has occurred and against my wishes. My mother never painted her fingernails in her life! Also, where are the aides? There never seems to be anyone at the nurses station. We will definitely be looking for another place more suitable for my mother's care.

Woodland Park Rehabilitation and Care Center Salt Lake City, Utah 84106

from the time she was admitted, with in 1 week, I watched my mother go down hill. infections that took days to test. bed sore that is very bad. They go against what all other Doctors have told her. it is so sad. please check other places to send your loved one. I am not happy at all. They are so understaffed. takes up to 40 minutes for a call light to be answered.

Rocky Mountain Care - Hunter Hollow West Valley City, Utah 84120

How can they allow nursing homes with government inspection results as poor as this place to stay in business?

Rocky Mountain Care - Cottage on Vine Salt Lake City, Utah 84107

on the day of admission for my mother to a Hospice care situation. Totally unacceptable! No one came in to check on her because I was there. over a 16 minute wait for someone to answer the call light, and then only after I spoke with a nurse who was very unhelpful. When I left for the night, (no where to sleep in her room, bring an "air mattress" the same nurse said he would "TRY" to keep an eye on her.

Such a horrible experience!!! DO NOT take your loved one here for their last days. It is worse than hell.

It is very pretty on the internet. The rooms are fairly well decorated, and the shared bathroom is beautiful. It does NOT look like the pictures on the web site.

Mt Olympus Rehabilitation Center Salt Lake City, Utah 84109

My father was a patient at Mt. Olympus Rehabilitation Facility in 2012 on two separate occasions and under no circumstances would I ever allow him to return there as a patient. The quality of his care was very uneven and it is disturbing to see such high ratings for this facility. Staff were friendly but too often the smiles and friendliness were distractions, covering extreme incompetency. To wit:

1. He was transferred from the VA hospital with a prescription. After the first week I questioned whether he was receiving it so I asked the med nurse who checked the chart, discovered that I was correct, that the medication was in fact on the cart, but was unopened.

2. My father was admitted to Mt. Olympus with an order from the VA doctors to receive oxygen at night. The tank and tubes were next to his bed, but as I said good-night to him about three weeks into his stay, I questioned if it was being turned on. It was not. I asked the nursing staff and his aides about this on several occasions and received assurances he would be connected that evening. Finally, after I made a point of staying with him until he was going to bed, I wound up following a nurse throughout the entire building as he searched for the missing ingredient -- a special (distilled?) water. The nurse discovered Mt. Olympus didn't have any on-site. A few days later, my father finally began to receive the oxygen he had been missing for nearly one month.

3. Again, after about one month, I was in my father's room when the Occupational therapist arrived. On that visit, I discovered that not one person had helped him to brush his teeth! The evidence was clear -- his toothbrush and paste were unopened. Yet it was a bacterial infection in his mouth that had caused his admittance to the hospital in the first place! I made an appointment with the head of nursing who at first refused to believe this had happened. However, when I told her about the unopened toothbrush and paste and the confirmation of the occupational therapist, she relented and said that "as I might understand," often the aides simply didn't like to do that job, but she would bring it up to them.

4. One evening my husband was sitting with my father when an aide came in to give him medications. My husband asked what they were and she said he was receiving his daily dose of stool softener. Yet my father had been suffering from severe diarrhea for more than 48 hours and was on anti-diarrhea medication. Does any one ever stop to think or read a patient's chart? Apparently not.

In the end it was a call from a nurse who "confidentially" told me to get him out of this facility! In less than 24 hours we had him out of there.

5. Finally, I regularly checked with the billing department about what expenses we were incurring. They assured me they were in regular communication with his insurance company (a medicare supplement) and the VA benefits department to monitor what his stay and care would cost. At some point I was told my father had met all deductibles and his bills would now be completely covered. About three months after his discharge, he received a bill for $1700 because his insurance had denied all the claims.

Is Mt. Olympus the worst facility of its kind in the Salt Lake Valley? Probably not, but if it can receive this many positive reviews, the state of healthcare for seniors is more alarming than I imagined and the future for those of us who will one day become patients is frightening.

Interesting that this site will not allow me to give Zero Stars and in order to post my review it has to be a One Star rating. Where is the minus Star option???

Little Cottonwood Rehabilitation and Nursing, LLC Salt Lake City, Utah 84115

Very nice smaller place. The staff ere very nice and the people staying there were having fun! Unfortunately they did not have a bed available for my dad. We are on a waiting list. Dad will do good there.

Rocky Mountain Care - Cottage on Vine Salt Lake City, Utah 84107

They took great care of my parents. Staff was very helpful and concerned for there well being. nurses were very knowledgeable.

Highland Care Center Salt Lake City, Utah 84124

My father is at the Highland Care Center with inoperable brain cancer and has lost use of one side of his body. The staff are WONDERFUL and the facility very nice and clean. I am from out of state and they allowed me to stay day and night with my father for 5 days. They also allowed my father to have his best friend (dog) with him in his room… best therapy yet. The nurses and CNAs are caring, concerned, and understanding. I would recommend this facility to anyone. They are the best I've seen.

Spring Creek Healthcare Center Salt Lake City, Utah 84117

Nursing staff has poor communication and literacy skills.

Rocky Mountain Care - Hunter Hollow West Valley City, Utah 84120

Excellent care!

Canyon Rim Care Center Salt Lake City, Utah 84109

Short staffed on night shift. . Only one aid helping my father, should be 2 person transfer ??

City Creek Post Acute Salt Lake City, Utah 84102

Nursing staff was aweful!

Avalon West Health & Rehabilitation Salt Lake City, Utah 84123

I would not put my dog in here

City Creek Post Acute Salt Lake City, Utah 84102

Great experience!