User Submitted Reviews

Springtree Healthcare & Rehab Center Roanoke, Virginia 24012

Springtree is one of the best in the Valley. I am consistently impressed with the staff, resident care and physical appearance. As a professional in this industry it is part of my job to visit local nursing facilities. I have nothing but wonderful things to say about Springtree. I refer my residents there and when I do, they all have good reports when they return.

Springtree Healthcare & Rehab Center Roanoke, Virginia 24012

I love it here. The people are so nice and kind. You feel the love. They want you to get better and do everything they can to help you. I have been at Springtree several times and it is and always will be my facility of choice. I especially love the therapist Ted. He has become like family and will always hold a special place in my heart.

Raleigh Court Health and Rehabilitation Center Roanoke, Virginia 24015

06/13/2015

I would like to start with Administration they are extremely professional and caring. Martha thank you for your contact information if I have any concerns. The nursing staff makes it easier

for me to leave my mom (Thelma R. Thompson) in there care. Spencer work edithis are out standing. When mom first arrive at RCHRC she could not lift her head up. Corey and mom bonded in the early mornings they would talk it was so touching to hear how she responded to him. Thank you so much Corey!!! My mom is very happy with the arrangements and she loves her room. House Keeping are the best! Mom's room is always clean and plenty of towels, trash bags and odors are minue very impressive. Also, Claudia we knew you before we arrive here. You have been so kind to mom and myself making sure wecare for. You are very special to us in many ways. Looking forward for my mom's stay at Raleigh Court Health and Rehabilitation Center. Thanks to the entire staff for your hard work.

Pheasant Ridge Nursing & Rehab Center Roanoke, Virginia 24014

Poorly run and very under-staffed. Insensitive. Terrible, terrible food. When my father died here after spending the last year of his life here, they rushed to make room for another paying patient and put all his stuff in the corridor before we could even sort through it or grieve. Residents fill the hallways like lost zombies, drifting in wheelchairs. You can turn on your call light all you want, not much will happen. But if you want to sleep, you will be awakened several times a night for no ostensible reason (emptying trash, for example).

Pheasant Ridge Nursing & Rehab Center Roanoke, Virginia 24014

I had a love one there notice I used the word had. The nurses had no knowledge at all in their profession or was that because they did not care enough to make sure the patients were taken care of. You ask for a lab to be drawn and the nurse supervisor forgets only to remind them when its too late. I do not blame the cna's as they were very overwhelmed and never had enough staff to care for the patients like they were suppose to be cared for, so who do you place the blame on? The DON or Administrator who simple turned the other way? One day they too will be in the same situation and only then will they know how it feels to lay soaked depends or waiting for over an hour to someone to answer your call light, no one helps you eat when your unable to feed or drink for yourself… How painful and sad it is. If I could rate a zero I would.

Pheasant Ridge Nursing & Rehab Center Roanoke, Virginia 24014

I spent 6 weeks at Pheasant Ridge recovering from back surgery and a severe diabetic reaction. Generally the nursing staff was competent and pleasant, though there wera two notable exceptions (rude, arrogant, and generally disinterested) among the 11 pm to 7 am staff. The CNA's (Certafied Nursing Aids) were a much more mixed bag. Some were wonderful, but many were either just going through the motions to collect their paychecks or just plain bad tempered with poorly concealed contempt for the patients. Physical and occupational therapists ranged from competent to quite good; therapy was the primary asset of the facility. Food was the biggest negative. Even granting that institutional cuisine is rarely better than mediocre, the food at PR is dreadful. Meals are served at 7 to 8 am, around noon, and at around 6 pm. That means a very long time between dinner and breakfast, which can be disastrous for a diabetic. Also, a long list of available substitutions is claimed, but in actuality they boil down to PB&J, pimento and cheese. and BLT (bacon was undercooked) sandwiches. In short, it's not a place I would choose to go again.

Pheasant Ridge Nursing & Rehab Center Roanoke, Virginia 24014

This place will screw you 10 times over. Look elsewhere for the sake of your loved one and yourself.

Pheasant Ridge Nursing & Rehab Center Roanoke, Virginia 24014

Please do not send your love one here.

Pheasant Ridge Nursing & Rehab Center Roanoke, Virginia 24014

The only way they get five stars if their Maketing Director did it!

Raleigh Court Health and Rehabilitation Center Roanoke, Virginia 24015

A duke's mixture of good & bad. R.C. has slid downward in the past year.

Staff often arguing loudly in public.

Less attentive to residents that yr. ago.

Hit or miss with delivery of services.

Slow to respond to resident needs.

Management way out-of-tune with actual working of this business.

Staffing nearly always short/light handed.

As with many businesses - there are bright spots. Primarily do to individual staff member's personal efforts. In other words - there some really great members of staff. Motivated, hard working, and willing to take the initiative.

Unfortunately - this "good side" is outweighed most times by the no-too-good side.

Wake up management - you are severely lacking and the slide downwards continues.

Suggestions; if you have someone at R.C. - stayed tuned to treatment and staff interactions. Be persistent with questions or statements of resident needs. Do not hesitate to meet with staff/doctors/management. In other words - stay on top of your resident and their treatment. Take advantage of their good points and do not tolerate the bad points. This is not an inheritantly bad place.

Friendship Health and Rehab Center Roanoke, Virginia 24012

Facility is a grand scam, money driven, staffing is minimal, management is in the mode of scrambling to cover all deficiencies with threats to staff and residents alike. Many residents suffer from neglect, withheld meds,lack of food, angry staff who are overworked and browbeaten themselves. Management caters to few residents to look good. Not a safe, caring environment for your fragile, sick loved ones. Don't let the appearance or a first impression sway you, check and recheck

then pass on this facility. This review won't print unless you select a rating and I HAD TO SELECT A ONE STAR.

Raleigh Court Health and Rehabilitation Center Roanoke, Virginia 24015

I have to start off with this is the first negative thing I've ever posted about an organization. I'm not someone who complains but felt strongly about this and feel others should be aware. My Grandfather has been at this facility for the past month or so and while being "cared for" has been given food that he is deathly allergic to three times. He isn't able to speak so if he is having an allegeric reaction no one would know. We've brought this to their attention each time but apparently this isn't something they take seriously as it has happened three times. Luckily we were there the third time and were able to catch it and get him treated right away. If we had not been there it is very likely my Grandfather could have died.

The most recent event that happened was the CNA was told he needed to be put to bed and apparently this didn't happen because he fell out of his wheel chair and was laying on the ground when they found him. He is here because he had a stroke and isn't able to use his entire right side. This morning he was neglected once again and wasn't put to bed when he was suppose to be and fell out of his wheel chair again this time landing on his head. He had to be rushed to the emergency room and we have yet to hear what kind of condition he is in. If I could give this place a negative review I would. Please consider this posting before placing your loved one here.

Springtree Healthcare & Rehab Center Roanoke, Virginia 24012

My father in law was recently in this facility. The staff was very caring and helpful. The place smelled clean. A few months ago he was at a different facility and the difference here is amazing!!

Raleigh Court Health and Rehabilitation Center Roanoke, Virginia 24015

Against better judgement we placed our mother there for skilled care, therapy - short term. Sadly, she was not given the correct dosages of her medication, the care there was substandard to say the least. My mother passed away suddenly while in their care. Several different stories from employees as to what happened to our mother. We will never get the truth and sadly our sweet mother that was 68 yrs old is no longer with us. Please shop around as I should have.

Raleigh Court Health and Rehabilitation Center Roanoke, Virginia 24015

They have about killed my grandfather. They are supposedly a good nursing home. My grandfather was apparently exhibiting 4 out of 5 signs for heart failure and the IGNORED them all. He was initially entered as a pt with an infection in his spinal column. For some time after he had swelling issues as well as distressed breathing and weakness which had been pointed out to nursing staff several times. They apparently dismissed his blood pressure as a misread due to their equipment more than once. Well he is now in a cardiac ICU never having had a heart issue EVER. What the nurses stated was that their equipment was not right or he was overly excited and that is why his readings were sky high were, in fact, his ACTUAL readings. They were ENTIRELY TOO INCOMPETENT to see that he had 4 out of 5 signs for heart trouble. THANKS RALEIGH COURT FOR TRYING TO KILL MY GRANDFATHER!